2025 Honda Prologue · symptom sheet
Infotainment, screen or backup camera fails
- 28owner reports
- 1,500median miles
- 0involved a crash
Newest report Jul 22, 2026 · checked Sep 9, 2026
65 of the 146 complaints on this car are about the electrical system. 28 of those describe infotainment, which makes it the most reported problem on the 2025 Prologue.
Tick what matches of 28 reports
What got replaced
Owners who name the part that was replaced mention the camera (14 reports) and the head unit or screen (8 reports).
Recalls and investigations
One recall on the electrical system covers the 2025 model year. A recall on the same system isn't always the same failure, so read the defect text.
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Risk and remedy
Remedy: Dealers will replace the rearview camera, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 7, 2026. Additional letters will be sent once the remedy is available, anticipated in late 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are DO5 and RO6. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“When reversing in a dark or low light area I can't see behind the vehicle on the backup camera display. It seems like there is no night vision and the reverse lights don't illuminate behind the vehicle enough to see in the display or the rearview mirror. I've almost backed into objects because you cannot see behind the vehcle.”
Filed Mar 6, 2026
“First of all, my Honda app took me a month to get into and sign in due to app issues which are very annoying and when I drive my car and turn the wheel, it makes axel sounds my screen shut off on me. One time I got a high voltage system warning the battery drains out quick. The door hits the other door every time you open driver side”
Filed Jan 22, 2026
“When using the backup camera at night you can not see as it is not bright enough. My car is brand new. I called Honda and the dealer and they said there was nothing they can do about it”
Filed Jan 15, 2026
“Vehicle makes click-click-click (2-4) on hard over turns with accelerations (e.g. parking lot exit to street) Sounds front right CV/Axle region. Vehicle has intermittent MIL "Service High Voltage Soon" which resolves on subsequent startup, might be linked to scheduled charging within car infotainment.”
Filed Dec 8, 2025
Should you keep driving it?
This page can't tell you that. 0 of 28 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.