2025 Honda Prologue · symptom sheet
Infotainment, screen or backup camera fails
- 31owner reports
- 1,500median miles
- 0involved a crash
Newest report Sep 28, 2026 · checked Oct 2, 2026
68 of the 150 complaints on this car are about the electrical system. 31 of those describe infotainment, which makes it the most reported problem on the 2025 Prologue.
Tick what matches of 31 reports
Infotainment on other Prologue years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (17 reports) and the head unit or screen (8 reports).
Recalls and investigations
One recall on the electrical system covers the 2025 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera screen may display a distorted or blank image.
The recall on the 2025 Honda Prologue, with the owner complaints on each recalled system
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“When reversing in a dark or low light area I can't see behind the vehicle on the backup camera display. It seems like there is no night vision and the reverse lights don't illuminate behind the vehicle enough to see in the display or the rearview mirror. I've almost backed into objects because you cannot see behind the vehcle.”
Filed Mar 6, 2026
“First of all, my Honda app took me a month to get into and sign in due to app issues which are very annoying and when I drive my car and turn the wheel, it makes axel sounds my screen shut off on me. One time I got a high voltage system warning the battery drains out quick. The door hits the other door every time you open driver side”
Filed Jan 22, 2026
“When using the backup camera at night you can not see as it is not bright enough. My car is brand new. I called Honda and the dealer and they said there was nothing they can do about it”
Filed Jan 15, 2026
“Vehicle makes click-click-click (2-4) on hard over turns with accelerations (e.g. parking lot exit to street) Sounds front right CV/Axle region. Vehicle has intermittent MIL "Service High Voltage Soon" which resolves on subsequent startup, might be linked to scheduled charging within car infotainment.”
Filed Dec 8, 2025
Should you keep driving it?
This page can't tell you that. 0 of 31 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works