First generation
2024 Honda Prologue
The most reported problem on the 2024 Honda Prologue is suspension, with 212 complaints, usually around 4,000 miles.
- 841owner complaints
- 3recalls
- 12involved a crash
- 5,500median miles at failure
Newest report Sep 28, 2026 · checked Oct 2, 2026
What is your Prologue doing?
Each one opens a sheet built from the owner reports of that problem on the 2024 model year.
Is the 2024 Honda Prologue reliable?
The 2024 Honda Prologue has 841 owner complaints on file with NHTSA, 5.7 times the median of 148 for 2024 SUVs on this site. Of the 3 Prologue model years since 2024, it has the most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to other model years
- No model year next to the 2024 has enough complaints (at least 10) to compare it with.
- Top problem
- Suspension leads with 212 of the 841 complaints (25%), ahead of infotainment at 95. Suspension tends to show up early. Of the 54 owners who gave a mileage for it, half were under about 4,000 miles and a quarter under about 2,000.
- Crash, fire and injury reports
- Only 19 of the 841 complaints (2%) report a crash, a fire or an injury, well under the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 12 reports mention a crash, 1 mentions a fire and 13 people were hurt. The most crash reports, 6 of 12, fall under brake wear.
- Recalls behind the top problems
- Suspension has a recall on the same system (24V-540). Infotainment and steering noise have none. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
- When owners filed
- Complaints are still climbing. 2025 brought 560, the most of any year so far. So far in 2026, 265 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: suspension noise, struts or alignment, 212 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
841 complaints is 6.0 times the median 2024 model on this site and 5.7 times the median 2024 SUV. Among the 3 Prologue model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2024 Honda Prologue
Honda filed 24 bulletins and other notices with NHTSA that list the 2024 Honda Prologue. 7 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 1 bulletin · 95 complaints
Due to software issue, customers may experience intermittent loss of heating or cooling in the cabin and may display a "Service High Voltage" message and DTC B2BAA.
Steering wheel clicks, clunks or grinds when I turn 1 bulletin · 94 complaints
Tech Line Summary - Customers may complain of a clicking or ratcheting type noise when turning.
Hybrid or EV system warning, loss of power 2 bulletins · 86 complaints
A Malfunction Indicator Lamp (MIL) may illuminate, or a “Service High Voltage” message may appear. Additionally, the 12-volt battery may intermittently or persistently discharge due to an internal Battery Energy Control Module (BECM) calibration anomaly ...
During manufacturing, improperly sized bolts may have been used to install the motor mount on the front electric drive transmission module. Improper bolts may cause damage to the drive unit case resulting in an oil leak.
A/C blows warm or the compressor fails 2 bulletins · 23 complaints
A whistle noise may be present within the HVAC system when switching from cabin heat to full cooling (A/C on). While driving, the heat may begin to blow cold air and the blower speed may drop intermittently due to possible faulty air conditioner condenser ...
A whistle noise may be present within the HVAC system when switching from cabin heat to full cooling (A/C on) due to a potential faulty air conditioner condenser check valve or improperly formed A/C line at the mating surface of the condenser check valve.
Infotainment screen freezes or goes black 1 bulletin · 20 complaints
When switching to Sirius XM media source, the center display screen could freeze. The screen will remain frozen with a “Loading” message displayed.
Complaints filed by year
560 complaints came in 2025, 35.0 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
Recalls that include the 2024 Honda Prologue
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Risk and remedy
Remedy: Dealers will replace the rearview camera, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 7, 2026. Additional letters will be sent once the remedy is available, anticipated in late 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are DO5 and RO6. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Risk and remedy
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Risk and remedy
Remedy: Dealers will inspect and replace the right front lower control arm as necessary, free of charge. Owner notification letters were mailed September 3, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is PIY.
All 3 recalls on the 2024 Honda Prologue, with the owner complaints on each recalled system
Guide Buying one used? How to research one car’s history before you pay
Questions
What is the most common problem on the 2024 Honda Prologue?
Suspension, with 212 of the 841 complaints. Owners who gave a mileage for it put the median at about 4,000 miles.
At what mileage do 2024 Honda Prologue problems start?
Of the 141 complaints that give a mileage, a quarter came by about 2,000 miles and half by about 6,000.
How many 2024 Honda Prologue complaints involve a crash, fire or injury?
19 of them (2%). The typical vehicle on this site is at 6%.
Is there a recall for suspension on the 2024 Honda Prologue?
Yes, NHTSA lists a recall on the same system: 24V-540. Its summary says which failure it covers, and that isn't always the one owners describe.