2020 Honda Pilot · symptom sheet
Backup camera goes black or freezes
- 49owner reports
- 3,300median miles
- 1involved a crash
Newest report Jul 30, 2026 · checked Oct 2, 2026
49 of the 169 reports of infotainment on the 2020 Pilot describe backup camera failure.
Part of Infotainment, screen or backup camera fails (169 reports) · also: screen freezing
Tick what matches of 49 reports
Backup camera failure on other Pilot years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2017, 2018, 2022, 2023, 2024, 2025, 2026.
What got replaced
Owners who name the part that was replaced mention the camera (49 reports), the head unit or screen (29 reports) and the wiring or connector (14 reports).
Recalls and investigations
4 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display.
The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach.
Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle.
Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying.
All 11 recalls on the 2020 Honda Pilot, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pilot
Ignition interlock failure - rollaway. Closed jan 14, 2013, led to recall 12V-573.
Low beam headlights stop illuminating. Closed sep 17, 2012, led to recall 12V-136.
None of these investigations covers the 2020 model year.
When it happens
The middle half of failures fell between 1,372 and 10,000 miles, from the 25 reports that gave a mileage.
What owners wrote
“The infotainment screen is turning off and says âNetwork Communication Lost. MOST Net Offâ. This means the infotainment screen goes black, often for long periods before it cycles back on, making it difficult to use Navigation and the screen for reverse camera.”
Filed Apr 19, 2025
“My rearview camera guidelines are a mile off. Honda allegedly can't do anything to fix this. This could cause an unnecessary accident or cause a person to hit a pedestrian. Especially when it's as bad as this vehicle is. I'm talking 1.5 feet that's it's wrong.”
Filed May 1, 2024
“American Honda states they performed NHTSA Recall Number 23V-431 but rear view camera still does not operate correctly. They are stating that I must pay out of pocket to replace a different part to be able to have the rear view camera operational again and per the terms of the recall notice, I am to have this fixed without charge and within a reasonable amount of time. Please help!”
Filed Nov 9, 2023
“Issues with infotainment system, a continuous crackling sound, sounds like electric spark. This occurs for several days and now the system is not working and this affects the operation of backup camera.”
Filed Aug 16, 2022
Should you keep driving it?
This page can't tell you that. 1 of 49 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 93 reports
- Battery dies or the car will not start 46 reports
- Forward collision warning goes off or the camera drops out 46 reports
- Brakes on its own (automatic emergency braking) 41 reports
- Adaptive cruise or lane keeping misbehaves 36 reports
- Brakes grind, pulse or wear early 26 reports