2019 Honda CR-V · symptom sheet
Infotainment, screen or backup camera fails
- 55owner reports
- 9,600median miles
- 0involved a crash
Newest report Sep 9, 2026 · checked Oct 2, 2026
274 of the 1,101 complaints on this car are about the electrical system. 55 of those describe infotainment.
Tick what matches of 55 reports
Infotainment on other CR-V years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2020, 2021, 2022, 2023, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (33 reports), the camera (9 reports) and the software (7 reports).
Recalls and investigations
No recall on the electrical system covers the 2019 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the CR-V
Low beam headlights stop illuminating. Closed sep 17, 2012, led to recall 12V-136.
Low beam headlights stop working. Closed sep 23, 2011.
Driver's power window master switch. Closed oct 24, 2012, led to recall 11V-456.
Driver's master power window switch. Closed apr 15, 2011, led to recall 11V-456.
Ignition-park interlock system. Closed nov 13, 2003, led to recall 03V-422.
Ignition-park interlock system. Closed sep 9, 2003.
None of these investigations covers the 2019 model year.
When it happens
The middle half of failures fell between 3,200 and 30,695 miles, from the 21 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 8 service bulletins or notices for the 2019 Honda CR-V that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle.
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of an inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle.
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display with no prior repairs made to the vehicle.
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2020 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display with no prior repairs made to the vehicle.
4 more on the 2019 Honda CR-V page.
What owners wrote
“Infotainment system failure. Doesn't work for hands free. Phone doesn't connect for GPS or the way it's intended for phone calls, etc.”
Filed Feb 11, 2024
“Radio screen went blank. Rear back up camera non operational. It is available for inspection.Unable to view behind vehicle when backing up.Dealer service center inspected.No other inspection. No warning.”
Filed Oct 12, 2023
“2019 Honda CR-V, The Info-Tainment panel for the Radio, A/C, etc, goes dark randomly and returns randomly. There is no pattern, sometimes it works and sometimes it does not. The rear camera is also affected if the car is in reverse. Have had the car about 4 years and started doing this two weeks ago. Thank you.”
Filed Feb 25, 2023
“The display screen periodically goes haywire. Changing settings on its own changing brightness etc. Itâs distracting and can only be stopped by turning the car off and then restarting it.”
Filed Oct 22, 2022
Should you keep driving it?
This page can't tell you that. 0 of 55 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Brakes on its own (automatic emergency braking) 186 reports
- Brakes grind, pulse or wear early 100 reports
- Engine stalls or loses power while driving 95 reports
- Steering sticks, feels notchy or jerks 90 reports
- Airbag warning light or recall 79 reports
- Fuel pump failure 70 reports
- Forward collision warning goes off or the camera drops out 60 reports
- Battery dies or the car will not start 57 reports
- Check engine light or misfire 49 reports
- Multiple warning lights come on at once 46 reports
- Adaptive cruise or lane keeping misbehaves 41 reports
- Power steering cuts out or goes heavy 33 reports