2018 Nissan Rogue · symptom sheet

Infotainment, screen or backup camera fails

50owner reports
12,000median miles
1involved a crash

Newest report May 13, 2026 · checked Oct 2, 2026

227 of the 668 complaints on this car are about other. 50 of those describe infotainment.

2 recalls on this systemcovering the 2018 model year

1 crashin 50 reports

2 people hurtin these reports

Tick what matches of 50 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

a software update did not fix it

Infotainment on other Rogue years

201850 reports 201931 reports 202139 reports 202332 reports 202425 reports

Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2017, 2020, 2022, 2025, 2026.

What this problem usually is

Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.

Read the full explainer · Which cars report it most

What got replaced

Owners who name the part that was replaced mention the head unit or screen (25 reports), the camera (24 reports) and the software (11 reports).

Recalls and investigations

2 recalls on other cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.

23V-093Feb 16, 2023

Electrical System:Ignition:Anti-Theft:Immobilizer/Proximity:Key/Sender

The jackknife key may collapse into a folded position while driving.

Risk, remedy and owner complaints on recall 23V-093

19V-654Sep 12, 2019

Back Over Prevention: Sensing System: Camera

Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles.

Risk, remedy and owner complaints on recall 19V-654

All 3 recalls on the 2018 Nissan Rogue, with the owner complaints on each recalled system

When it happens

The middle half of failures fell between 3,200 and 32,000 miles, from the 31 reports that gave a mileage.

Is this a known problem?

The manufacturer has sent NHTSA 8 service bulletins or notices for the 2018 Nissan Rogue that deal with this problem. Newest first.

Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.

Service bulletinNTB19-042FFeb 20, 2025
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the ...
Service bulletinNTB19-033GFeb 20, 2025
INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
Service bulletinNTB17-097BMar 12, 2021
2016-2018 ROGUE AND 2017-2018 ROGUE SPORT; WHISTLE NOISE TRANSMITTED TO CALL RECIPIENT WHEN USING BLUETOOTH HANDS-FREE PHONE SYSTEM
Service bulletinNTB19-071Sep 12, 2019
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen displays: ACTION 1.

4 more on the 2018 Nissan Rogue page.

What owners wrote

“The light component above the dash completely just fell out while i was on the highway, hanging by wires and obscuring my vision. Also there is a Bluetooth audio issue where no one can hear me when my phone is connected via Bluetooth or wired.”
Filed May 13, 2026

“Driver display, dash, lights all shut off randomly! Bluetooth disconnects. Reconnects right away. Like if it has a short. Does this especially on long trips.”
Filed Feb 19, 2026

“Back up camera black out and on no volume with car play and radio not working. The it just stopped and with out warning will go out. Vehicle is available for inspection. Unable to see or getting warnings without back camera.”
Filed Jun 9, 2025

“The backup camera blacked out when backing out of my driveway. I tried restarting the car and it didn't resolve the issue.”
Filed Feb 12, 2022

Should you keep driving it?

This page can't tell you that. 1 of 50 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.

Guide Paid for this repair before a recall covered it? How recall reimbursement works