Fourth generation (WK2)
2020 Jeep Grand Cherokee
The most reported problem on the 2020 Jeep Grand Cherokee is infotainment, with 52 complaints, usually around 40,000 miles.
- 238owner complaints
- 3recalls
- 24involved a crash
- 40,000median miles at failure
Newest report Sep 20, 2026 · checked Oct 2, 2026
What is your Grand Cherokee doing?
Each one opens a sheet built from the owner reports of that problem on the 2020 model year.
Is the 2020 Jeep Grand Cherokee reliable?
The 2020 Jeep Grand Cherokee has 238 owner complaints on file with NHTSA, close to the median of 233 for 2020 SUVs on this site. Of the 13 Grand Cherokee model years since 2014, it has the 11th most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2019 and 2021
- At 34 complaints for each year on the road, the 2020 runs below the 2019 (46) and well under the 2021 (68).
- Top problem
- Infotainment leads with 52 of the 238 complaints (22%), ahead of stalling at 28. A quarter of the 12 owners who gave a mileage for infotainment saw it by about 13,000 miles, and half by about 40,000.
- Crash, fire and injury reports
- 31 of the 238 complaints (13%) report a crash, a fire or an injury. The typical vehicle on this site sits at 6%, so this one runs well above it. Counted separately (one report can carry more than one), 24 reports mention a crash, 5 mention a fire and 13 people were hurt. The most crash reports, 12 of 24, fall under airbag.
- Recalls behind the top problems
- Stalling has a recall on the same system (23V-411). Infotainment has none. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
- When owners filed
- Complaints are still climbing. 2025 brought 65, the most of any year so far. So far in 2026, 43 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 52 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
238 complaints is about the median for a 2020 model on this site and about the median for a 2020 SUV. Among the 13 Grand Cherokee model years here it ranks 11th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2020 Jeep Grand Cherokee
Jeep filed 534 bulletins and other notices with NHTSA that list the 2020 Jeep Grand Cherokee. 65 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 27 bulletins · 52 complaints
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
25 more on this problem
Apple CarPlay Does Not Work Or Not Connecting
Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device.
Flash: Radio Frequency Hub Module (RFHM) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device.
Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to connect to a device.
Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device.
Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Clock loses 6 seconds per day (JL with 5 inch screen).
UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.5. Customers may experience one or more of the following: Lost radio presets.
Radio Reboot Continually
Plus 15 older ones not listed here.
Engine stalls or loses power while driving 1 bulletin · 28 complaints
Fuel Nozzle Premature Shut Off The customer may experience the following: ? Hard to fill fuel tank, premature fuel nozzle shut off. This bulletin involves inspecting and replacing the fuel filler tube
Check engine light or misfire 12 bulletins · 17 complaints
Fuel Delivery Module Before replacing the fuel module for DTCs P0461 and P062A and other not start, long crank, fuel gauge accuracy and drivability issues, the technician should disconnect the electrical connector at the pump and perform a visual inspection ...
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air ...
10 more on this problem
Spark Knock/Engine Symptoms Customers may experience the following: ● Knocking or pinging noise coming from the engine upon acceleration.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Spark Knock/Engine Symptoms This bulletin involves cleaning the piston heads and cylinder head combustion chambersto resolve a spark knock condition being caused by oil intrusion through the PCV system.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
CEL (Check Engine Lamp) On, DTC P0197 Engine Oil Temperature Low
Check Engine Light Illuminated, Stop Start Function Inoperative
Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The Powertrain Control Module (PCM) Software. (ETL, ETM, ETN Engines)
CEL (Check Engine Lamp) Illuminates, Recent PCM Replace Or Flash Update Performed, DTC P057B Brake Pedal Position Sensor Circuit Performance
Fuel Vapor Hose Not Connected This bulletin involves inspecting and connecting a loose fuel vapor hose. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Backup camera goes black or freezes 2 bulletins · 16 complaints
Backup Camera Poor Image Quality Inspection
There Is No Backup Camera Image Displayed When Shifting To Reverse. DTC?s U0264-00 And B280B-00 May Be Set
Brakes grind, pulse or wear early 5 bulletins · 13 complaints
CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble Codes (DTCs) P057B Brake Pedal Position Sensor Circuit Performance, P1572 Brake Pedal Stuck, C0042-54 Brake Pedal Missing Calibration
Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearings and rotors. The customer may comment on the following: When making a sharp turn at low speed (parking lot) maneuvers, a click noise is heard.
3 more on this problem
Customer may complain of a MIL lamp on. Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.
During A WiTech Session The ABS And Traction Control Lights Turn On. Multiple ABS And PCM DTC?s Set
ABS And ESP Warning In EVIC C0037-1D C003A-1D
Engine overheats or leaks coolant 7 bulletins · 13 complaints
WATER PUMP
Water Pump & Chain Case Cover
5 more on this problem
Suspected Engine Coolant Leak
PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002.
Water Quality When Mixed With Engine Coolant
Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change inspection.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
Transmission shudders, slips or shifts hard 2 bulletins · 12 complaints
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
Battery dies or the car will not start 9 bulletins · 11 complaints
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
7 more on this problem
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Blind Spot LED Stays ON. DTC B285F-15 Blind Spot Warning Light Control-Circuit Short To Battery Or Open
Battery Vent Tube Does Not Align With Some New Battery Installations
BATTERY, Auxiliary (180 AMP) Mopar Engineering has reviewed the BBAUA180AA battery due to concerns over fitment in Chrysler, Jeep®, Dodge & Ram vehicles and has provided direction on usage.
Intelligent Battery Sensor-IBS Installation, Battery Charging Message, Start Stop Charging Warning Lamp Illuminated On Stop Start Equipped Vehicles
Complaints filed by year
65 complaints came in 2025, 1.9 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
High pressure fuel pump failure. Open, led to recall 24V-957.
NHTSA summary
Recalls that include the 2020 Jeep Grand Cherokee
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk and remedy
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk and remedy
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk and remedy
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
All 3 recalls on the 2020 Jeep Grand Cherokee, with the owner complaints on each recalled system
Guide NHTSA has an open investigation on this car. What the investigation stages mean
Questions
What is the most common problem on the 2020 Jeep Grand Cherokee?
Infotainment, with 52 of the 238 complaints. Owners who gave a mileage for it put the median at about 40,000 miles.
At what mileage do 2020 Jeep Grand Cherokee problems start?
Of the 92 complaints that give a mileage, a quarter came by about 13,000 miles and half by about 40,000.
Is the 2020 Jeep Grand Cherokee better or worse than the 2019 and 2021?
Counted per year on the road, the 2020 has fewer complaints than both the 2019 and the 2021: 34 a year against 46 and 68.
How many 2020 Jeep Grand Cherokee complaints involve a crash, fire or injury?
31 of them (13%). The typical vehicle on this site is at 6%.
Is there a recall for infotainment on the 2020 Jeep Grand Cherokee?
No recall on file for the 2020 Jeep Grand Cherokee is on the same system as infotainment. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.