Fourth generation (WK2)
2020 Jeep Grand Cherokee
- 235owner complaints
- 3recalls
- 24involved a crash
- 40,000median miles at failure
Newest report Sep 4, 2026 · checked Sep 9, 2026
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 51 complaints.
middle half of reports, median tick. Darker bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
235 complaints is 1.5 times fewer than the median 2020 model on this site and 1.4 times fewer than the median 2020 SUV. Among the 12 Grand Cherokee model years here it ranks 11th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Complaints filed by year
65 complaints came in 2025, 1.9 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
High pressure fuel pump failure. Open, led to recall 24V-957.
NHTSA summary
Recalls that include the 2020 Jeep Grand Cherokee
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk and remedy
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk and remedy
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk and remedy
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.