2018 Jeep Compass · symptom sheet
Infotainment, screen or backup camera fails
- 158owner reports
- 22,000median miles
- $1,000median quote
- 2involved a crash
Newest report Sep 6, 2026 · checked Sep 9, 2026
518 of the 937 complaints on this car are about the electrical system. 158 of those describe infotainment. Only stalling is reported more often on this car.
Tick what matches of 158 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (121 reports), the camera (61 reports) and the software (11 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risk and remedy
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Remedy: Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T70.
What owners paid
13 of the 158 reports quote a price. Each dot is one quote. The middle half runs $555 to $1,500.
When it happens
The middle half of failures fell between 10,000 and 40,000 miles, from the 60 reports that gave a mileage.
What owners wrote
“Hello,2018 jeep compass 4x4 with 35,000 miles. Backup camera screen half blacked out, can't use features without or see. Many of these jeep screen radios are defective and should be recalled at 900. Also sway bar links are weak,broke two times. Should be recalled do to plastic like part and for a front end that is disgusting. Are these being investigated?”
Filed Jul 24, 2025 · 35,000 miles
“After 40,000 miles on the vehicle The stereo screen went black. By doing so, the backup camera does not work enabling us to see what is behind the vehicle.”
Filed Oct 29, 2023 · 40,000 miles
“The touch screen stereo that also houses the back up camera is going out at only 40,000 miles. This controls many functions and randomly stops working and works again. It first started one month ago but is not fully out. It will have lines through the screen then they go away on their own.”
Filed Apr 3, 2023 · 40,000 miles
“The touchscreen laminate on the display is rapidly detaching from the screen. This causes a safety issue in distractions in the screen causing accidental calls, changed radio stations, and generally making any adjustments to the vehicle because of a faulty screen.”
Filed Feb 7, 2022
Should you keep driving it?
This page can't tell you that. 2 of 158 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Engine stalls or loses power while driving 372 reports
- Burns oil or oil level rises 144 reports
- Battery dies or the car will not start 102 reports
- Check engine light or misfire 74 reports
- Multiple warning lights come on at once 67 reports
- Brakes grind, pulse or wear early 62 reports
- Engine failure, knocking or rod bearing 42 reports
- Headlights too dim or fail 39 reports
- Brakes on its own (automatic emergency braking) 29 reports
- Transmission shudders, slips or shifts hard 26 reports
- Suspension noise, struts or alignment 26 reports