2017 Jeep Compass · symptom sheet
Infotainment, screen or backup camera fails
- 39owner reports
- 15,000median miles
- 0involved a crash
Newest report May 25, 2026 · checked Oct 2, 2026
134 of the 229 complaints on this car are about the electrical system. 39 of those describe infotainment. Only stalling is reported more often on this car.
Tick what matches of 39 reports
Infotainment on other Compass years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (35 reports), the camera (9 reports), the module (3 reports) and the software (3 reports).
Recalls and investigations
One recall on the electrical system covers the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
All 4 recalls on the 2017 Jeep Compass, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 9,000 and 28,000 miles, from the 22 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 11 service bulletins or notices for the 2017 Jeep Compass that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA).
UCQ UAQ UGQ and UDQ Radio Enhancements Software Updated to 18.8 Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure (UAQ and UCA).
USB PORT Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used.
Radio Enhancements This bulletin involves updating the radio with the latest available software 23.02.30.10. Customers may notice one or more of the following:Bluetooth® won?t reconnect after Apple Carplay® is disconnected. Radio intermittently resets.
7 more on the 2017 Jeep Compass page.
What owners wrote
“UNKNOWN the screen on my JEEP COMPASS has gone dark i can't see anything to let me know what functions are happening I have spoken to Jeep and they said i have to replace the unit at over $2000.i believe its a dangerous situation. Can someone please help me”
Filed Nov 6, 2023
“Known jeep problem- my screen is delaminating which is causing the radio stations to change, climate to turn on and off, phone calls to be made, etc. all whilst the vehicle is in motion, creating distractions.”
Filed Jun 12, 2023
“Touch screen on radio/dash is delaminating causing ghost touches. The delamination has caused issues with AC/heating since it glitches and presses what it wants.”
Filed Aug 15, 2022
“Uconnect infotainment system random changing climate settings, radio stations, not working at all, incorrect navigation. Digitizer has de-laminated causing random actions. Very bad safety hazard, besides being distracting while driving.”
Filed Apr 21, 2022
Should you keep driving it?
This page can't tell you that. 0 of 39 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 57 reports
- Battery dies or the car will not start 31 reports
- Brakes grind, pulse or wear early 27 reports