Diagsheet

2018 Jeep Compass · symptom sheet

Backup camera goes black or freezes

  • 54owner reports
  • 30,000median miles
  • $1,000median quote
  • 1involved a crash

Newest report Aug 10, 2026 · checked Sep 19, 2026

54 of the 158 reports of infotainment on the 2018 Compass describe backup camera failure.

Part of Infotainment, screen or backup camera fails (158 reports) · also: screen freezing

Tick what matches of 54 reports

20
8
21
1
10
3

What got replaced

Owners who name the part that was replaced mention the camera (54 reports), the head unit or screen (39 reports) and the wiring or connector (3 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.

18V-524Aug 9, 2018
Electrical System:Wiring:Front Underhood

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Risk and remedy
Risk: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
17V-740Nov 21, 2017
Electrical System: Instrument Cluster/Panel

Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Risk and remedy
Risk: An instrument cluster that is too bright, and cannot be dimmed, can reduce the driver's ability to see at night, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T70.

What owners paid

5 of the 54 reports quote a price. Each dot is one quote. The middle half runs $900 to $1,500.

$900$1,000$1,500
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 19,995 and 35,073 miles, from the 18 reports that gave a mileage.

317
218
119
620
821
1222
523
824
725
226

What owners wrote

“Hello,2018 jeep compass 4x4 with 35,000 miles. Backup camera screen half blacked out, can't use features without or see. Many of these jeep screen radios are defective and should be recalled at 900. Also sway bar links are weak,broke two times. Should be recalled do to plastic like part and for a front end that is disgusting. Are these being investigated?”

Filed Jul 24, 2025 · 35,000 miles

“After 40,000 miles on the vehicle The stereo screen went black. By doing so, the backup camera does not work enabling us to see what is behind the vehicle.”

Filed Oct 29, 2023 · 40,000 miles

“The touch screen stereo that also houses the back up camera is going out at only 40,000 miles. This controls many functions and randomly stops working and works again. It first started one month ago but is not fully out. It will have lines through the screen then they go away on their own.”

Filed Apr 3, 2023 · 40,000 miles

“Back Up camera says “check surroundings” but is a completely black screen. Sometimes it works, sometimes it doesn’t…… most of time it doesn’t work. Sometimes it stays on when I’m driving forward as well. With the amount of complaints online about the 2018 Jeep Compass camera issues…. There should be a recall as it’s a safety issue!”

Filed Aug 23, 2022

Should you keep driving it?

This page can't tell you that. 1 of 54 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

Other problems on this car