2018 Jeep Compass · symptom sheet
Infotainment screen freezes or goes black
- 28owner reports
- 29,000median miles
- 0involved a crash
Newest report Sep 29, 2026 · checked Oct 2, 2026
28 of the 160 reports of infotainment on the 2018 Compass describe screen freezing.
Part of Infotainment, screen or backup camera fails (160 reports) · also: backup camera failure
Tick what matches of 28 reports
Screen freezing on other Compass years
No other Compass model year has enough reports of screen freezing for a sheet of its own. See every Compass year.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (28 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
All 6 recalls on the 2018 Jeep Compass, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 14,000 and 40,000 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 3 service bulletins or notices for the 2018 Jeep Compass that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes.
Radio Enhancements This bulletin involves updating the radio with the latest available software 23.02.30.10. Customers may notice one or more of the following:Bluetooth® won?t reconnect after Apple Carplay® is disconnected. Radio intermittently resets.
Radio Enhancements This bulletin involves updating the radio with the latest available software 23.01.74.15. Customers may notice one or more of the following: Radio intermittently resets. Display screen will turn black but the radio will still operate.
What owners wrote
“The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.”
Filed Jul 12, 2021
Should you keep driving it?
This page can't tell you that. 0 of 28 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 376 reports
- Burns oil or oil level rises 144 reports
- Battery dies or the car will not start 103 reports
- Check engine light or misfire 74 reports
- Multiple warning lights come on at once 68 reports
- Brakes grind, pulse or wear early 62 reports
- Engine overheats or leaks coolant 44 reports
- Engine failure, knocking or rod bearing 42 reports
- Headlights too dim or fail 39 reports
- Auto start-stop will not restart the engine 34 reports
- Engine rattles or ticks 30 reports
- "Service Transmission" message or wrench light comes on 30 reports
- Brakes on its own (automatic emergency braking) 29 reports
- Transmission shudders, slips or shifts hard 26 reports
- Suspension noise, struts or alignment 26 reports
- Traction control or StabiliTrak light comes on 25 reports