2018 Jeep Compass · symptom sheet
Infotainment screen freezes or goes black
- 27owner reports
- 29,000median miles
- 0involved a crash
Newest report Sep 30, 2025 · checked Sep 19, 2026
27 of the 158 reports of infotainment on the 2018 Compass describe screen freezing.
Part of Infotainment, screen or backup camera fails (158 reports) · also: backup camera failure
Tick what matches of 27 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (27 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risk and remedy
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Remedy: Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T70.
When it happens
The middle half of failures fell between 14,000 and 40,000 miles, from the 12 reports that gave a mileage.
What owners wrote
“Hello,2018 jeep compass 4x4 with 35,000 miles. Backup camera screen half blacked out, can't use features without or see. Many of these jeep screen radios are defective and should be recalled at 900. Also sway bar links are weak,broke two times. Should be recalled do to plastic like part and for a front end that is disgusting. Are these being investigated?”
Filed Jul 24, 2025 · 35,000 miles
“Backup Camera rarely works most of the time just a black screen. The main problem however is that the auto start/stop is stalling my Vehicle when it tries to restart. Sometimes immediately other time in let me drive a tiny bit and than stalls. i have been to the dealership over 6 times and it continues to get worse. i've only had this vehicle 2 years in November.”
Filed Sep 9, 2024
“After 40,000 miles on the vehicle The stereo screen went black. By doing so, the backup camera does not work enabling us to see what is behind the vehicle.”
Filed Oct 29, 2023 · 40,000 miles
“Back Up camera says âcheck surroundingsâ but is a completely black screen. Sometimes it works, sometimes it doesnâtâ¦â¦ most of time it doesnât work. Sometimes it stays on when Iâm driving forward as well. With the amount of complaints online about the 2018 Jeep Compass camera issuesâ¦. There should be a recall as itâs a safety issue!”
Filed Aug 23, 2022
Should you keep driving it?
This page can't tell you that. 0 of 27 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Engine stalls or loses power while driving 372 reports
- Burns oil or oil level rises 144 reports
- Battery dies or the car will not start 102 reports
- Check engine light or misfire 74 reports
- Multiple warning lights come on at once 67 reports
- Brakes grind, pulse or wear early 62 reports
- Engine overheats or leaks coolant 44 reports
- Engine failure, knocking or rod bearing 42 reports
- Headlights too dim or fail 39 reports
- Auto start-stop will not restart the engine 34 reports
- Engine rattles or ticks 30 reports
- Brakes on its own (automatic emergency braking) 29 reports
- Transmission shudders, slips or shifts hard 26 reports
- Suspension noise, struts or alignment 26 reports
- Traction control or StabiliTrak light comes on 25 reports