2020 Jeep Compass · symptom sheet
Infotainment, screen or backup camera fails
- 33owner reports
- 34,000median miles
- 1involved a crash
Newest report Sep 11, 2026 · checked Oct 2, 2026
89 of the 140 complaints on this car are about the electrical system. 33 of those describe infotainment.
Tick what matches of 33 reports
Infotainment on other Compass years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (18 reports) and the camera (11 reports).
Recalls and investigations
One recall on the electrical system covers the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
The recall on the 2020 Jeep Compass, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 27,000 and 54,000 miles, from the 9 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 30 service bulletins or notices for the 2020 Jeep Compass that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Not applicable to vehicles Alternator Pulley Cap Failure Customer may comment on one or more of the following: NOTE: **There will be multiple indicators and messages will display on the Instrument Panel Cluster (IPC) with no Diagnostic Trouble Codes (DTCs):** ...
NOTE: Does not apply to vehicles built for US Market. Alternator Pulley Cap Failure Customer may comment on one or more of the following: ● Vehicle will not start due to a depleted battery. ● Noise heard from the engine compartment.
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
26 more on the 2020 Jeep Compass page.
What owners wrote
“Unknown. Vehicle has been inspected prior for electrical issues while under warranty. Dealer claims no issue. Backup camera does not work, vehicle temperature settings are not accessible on screen.”
Filed Aug 25, 2026
“My engine light kept on coming on esc failure I replaced the aux battery then reg battery then alternator went bad then the u connect is not working at all it will not load the maps on the screen itâs doesnât recognize my phone I bought this jeep brand new”
Filed Dec 22, 2025
“Uconnect display screen is glitching. Unable to see when reversing. Parkview rear back up camera is unable to display.”
Filed Feb 17, 2024
“Engine stalling, false overheating reading, battery failing. Radio screen getting stuck with review camera, radio not shutting off after vehicle shuts off, car in park but is not recognized by the system, TIMP issues stop and start function not working properly, losing oil, ESC needs attention. A whole lot of headache. Car has been broke down for a month with 27000 miles and making payment unable to drive.”
Filed Dec 30, 2022 · 27,000 miles
Should you keep driving it?
This page can't tell you that. 1 of 33 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine overheats or leaks coolant 45 reports
- Engine stalls or loses power while driving 43 reports
- Battery dies or the car will not start 27 reports