2019 Jeep Compass · symptom sheet
Infotainment, screen or backup camera fails
- 50owner reports
- 47,000median miles
- 1involved a crash
Newest report Aug 31, 2026 · checked Oct 2, 2026
199 of the 329 complaints on this car are about the electrical system. 50 of those describe infotainment.
Tick what matches of 50 reports
Infotainment on other Compass years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (35 reports), the camera (14 reports) and the software (6 reports).
Recalls and investigations
One recall on the electrical system covers the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
All 2 recalls on the 2019 Jeep Compass, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 25,500 and 66,453 miles, from the 16 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 28 service bulletins or notices for the 2019 Jeep Compass that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Apple CarPlay Does Not Work Or Not Connecting
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
24 more on the 2019 Jeep Compass page.
What owners wrote
“The rearview backup camera on my 2019 Jeep Compass Latitude has completely failed to function, creating a severe blind-spot safety hazard during reverse maneuvers. Screen goes black, or flickers on and off, or has lines and hotspots. It is not usable at all. This failure directly compromises the safety mandates established under Federal Motor Vehicle Safety Standard (FMVSS) No. 111.”
Filed Jun 10, 2026
“A few minutes into the drive, the âCoolant Temperature Too Highâ warning appeared on the dashboard screen and the temperature gauge shot all the up and then immediately all the way down before correcting itself. This occurred while accelerating after a turn.”
Filed Feb 19, 2024
“Screen went out but it works I am just unable to use the screen features and had to replace my start/stop battery in less than a year”
Filed Jan 24, 2024
“Since Iâve had my car both batteries continue to fail (Iâve had them both replaced multiple times now). Also my display screen glitched for quite some time and now does not work at all, causing me to be unable to use my back up camera as well as my radio.”
Filed Jan 23, 2024
Should you keep driving it?
This page can't tell you that. 1 of 50 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 129 reports
- Engine overheats or leaks coolant 63 reports
- Battery dies or the car will not start 49 reports
- Brakes grind, pulse or wear early 38 reports
- Check engine light or misfire 26 reports