2020 Hyundai Palisade · symptom sheet

Seat belt or seat problems

64owner reports
37,000median miles
0involved a crash

Newest report Aug 15, 2026 · checked Sep 9, 2026

64 of the 529 complaints on this car describe seat belt.

Tick what matches of 64 reports

the belt will not latch or release

the belt locks or will not extend

a seat moves or rocks

a seat heater or motor failed

there is a recall

What got replaced

Owners who name the part that was replaced mention the buckle (27 reports).

Recalls and investigations

One recall on the seat belts covers the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-607Sep 12, 2025

Seat Belts: Rear/Other:Buckle Assembly

Hyundai Motor America (Hyundai) is recalling certain 2020-2025 Palisade vehicles. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch.

Risk and remedy

Risk: Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury.
Remedy: Passengers are advised to insert the belt firmly into the buckle with a quick and direct motion, pulling on the belt to confirm the seat belt is fully secured, until the recall remedy is performed. Dealers will replace the seat belt buckle assemblies, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning October 23, 2025. Final remedy owner letters will be mailed in phases, beginning in June 2026 and expected to continue through December 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 283. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 13, 2025.

NHTSA investigations into the seat belts on the Palisade

PE24-021opened Aug 7, 2024

Seat Belts · model years 2020 to 2023

Inadvertent seat belt unlatch. Closed dec 12, 2025, led to recall 25V-607.

NHTSA summary

On August 7, 2024, the Oﬃce of Defects Investigation (ODI) opened PE24021 to investigate complaints alleging inadvertent unlatching of seat belts in model year (MY) 2020-2023 Hyundai Palisade vehicles manufactured by Hyundai Motor America. The complaints alleged that, without warning, the seat belts sometimes inadvertently unlatch, increasing the risk of injury due to full loss of seat belt protection in the event of a crash. As a result of information exchanged as part of the investigation, on April 3, 2025, Hyundai initiated a warranty extension policy for seat belt buckles on model year 2020-2025 Palisade vehicles in the U.S. and Canada. Hyundai subsequently initiated a request for warranty parts returns to support further analysis by the buckle supplier, ZF Lifetec. The warranty extension (reference “Z06”) noted that certain 2020 – 2025 model year Palisade vehicles may experience abnormal seat belt buckle(s) operation. Hyundai extended the warranty coverage for the seat belt buckle under this condition to 15 years/150,000 miles (whichever occurs first) from the date of original retail delivery or date of first use. This action is valid for original and subsequent owners. On September 11, 2025, Hyundai ﬁled recall 25V-607 for certain 2020-2025 Hyundai Palisade vehicles. Hyundai explained in its recall filing that the subject vehicles are equipped with seat belt buckle assemblies in the front row and second row outer seating positions that may contain ou

When it happens

The middle half of failures fell between 4,500 and 83,000 miles, from the 16 reports that gave a mileage.

520

521

222

223

624

1825

2626

What owners wrote

“The seatbelt is unbuckling at random times, even when it is not tugged on and while driving. Drove 10-15 times and the buckle unlatched at least 6 times. Another driver of the same vehicle is also having problems. Dealer/mechanic cannot replicate the problem. No warning symptoms prior to it unbuckling.”
Filed Jan 17, 2025

“The second row driver side seat belt both comes unlatched and will not catch on the latch. This is intermittent but happens about 70% of the time. I feel it is dangerous and needs a repair immediately. It has been going on since May of this year. My 13-year-old most often occupies that seat.”
Filed Dec 6, 2024

“My driver seat belt has randomly popped off while driving it has happened 4 times since I bought this used 2020 palisade at the end of February itâs very scary and i donât feel safe in this car. I donât think it has happened with my kids seatbelts but I donât trust them , I do not have the exact dates”
Filed Aug 23, 2024

“Both of our side seat of the middle row seatbelts will not buckle randomly or will just release. Weâve brought it in several times and they say they canât find anything but it does this with my kids just sitting and riding. This has now been happening for years.”
Filed Aug 23, 2024

Should you keep driving it?

This page can't tell you that. 0 of 64 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.