2023 Hyundai Palisade · symptom sheet

Seat belt or seat problems

80owner reports
26,000median miles
0involved a crash

Newest report Sep 1, 2026 · checked Sep 9, 2026

80 of the 396 complaints on this car describe seat belt. Only brake wear is reported more often on this car.

Tick what matches of 80 reports

the belt will not latch or release

the belt locks or will not extend

a seat moves or rocks

a seat heater or motor failed

there is a recall

What got replaced

Owners who name the part that was replaced mention the buckle (43 reports) and the seat frame or track (4 reports).

Recalls and investigations

One recall on the seat belts covers the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-607Sep 12, 2025

Seat Belts: Rear/Other:Buckle Assembly

Hyundai Motor America (Hyundai) is recalling certain 2020-2025 Palisade vehicles. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch.

Risk and remedy

Risk: Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury.
Remedy: Passengers are advised to insert the belt firmly into the buckle with a quick and direct motion, pulling on the belt to confirm the seat belt is fully secured, until the recall remedy is performed. Dealers will replace the seat belt buckle assemblies, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning October 23, 2025. Final remedy owner letters will be mailed in phases, beginning in June 2026 and expected to continue through December 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 283. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 13, 2025.

NHTSA investigations into the seat belts on the Palisade

PE24-021opened Aug 7, 2024

Seat Belts · model years 2020 to 2023

Inadvertent seat belt unlatch. Closed dec 12, 2025, led to recall 25V-607.

NHTSA summary

On August 7, 2024, the Oﬃce of Defects Investigation (ODI) opened PE24021 to investigate complaints alleging inadvertent unlatching of seat belts in model year (MY) 2020-2023 Hyundai Palisade vehicles manufactured by Hyundai Motor America. The complaints alleged that, without warning, the seat belts sometimes inadvertently unlatch, increasing the risk of injury due to full loss of seat belt protection in the event of a crash. As a result of information exchanged as part of the investigation, on April 3, 2025, Hyundai initiated a warranty extension policy for seat belt buckles on model year 2020-2025 Palisade vehicles in the U.S. and Canada. Hyundai subsequently initiated a request for warranty parts returns to support further analysis by the buckle supplier, ZF Lifetec. The warranty extension (reference “Z06”) noted that certain 2020 – 2025 model year Palisade vehicles may experience abnormal seat belt buckle(s) operation. Hyundai extended the warranty coverage for the seat belt buckle under this condition to 15 years/150,000 miles (whichever occurs first) from the date of original retail delivery or date of first use. This action is valid for original and subsequent owners. On September 11, 2025, Hyundai ﬁled recall 25V-607 for certain 2020-2025 Hyundai Palisade vehicles. Hyundai explained in its recall filing that the subject vehicles are equipped with seat belt buckle assemblies in the front row and second row outer seating positions that may contain ou

When it happens

The middle half of failures fell between 18,000 and 37,000 miles, from the 9 reports that gave a mileage.

122

323

924

2425

4326

What owners wrote

“Drivers side seatbelt will sporadically, unlatch on its own. No particular conditions seeming involved. Just buckled one moment, and then unbuckled on its own the next.”
Filed Oct 21, 2024

“The driver seat belt only locks sometimes. It also will unlock while driving. This is a safety issue if I'm in an accident I can be thrown from the vehicle. I contacted the dealership and they advised no recall has been attached to my VIN but it is under warranty still so they can fix. When the seat belt unlocks the seat belt light is triggered and the alarm goes off”
Filed Sep 5, 2024

“The front passenger seat belt will not retract. This leave the seat belt useless and is a danger to any passenger. I contacted Hyundai to get an appointment weeks ago and tired to follow up this week and still no one has contacted me. This is unacceptable.”
Filed Jul 31, 2024

“HI, OUR 2023 HYUNDAI PALISADE 3RD ROW middle SEAT BELT pops open while driving. I have read online this is a very popular issue. Happy Hyundai Oak Lawn Dealer said its 550.00 dollars to fix it and not covered under warrantly. Is there anything that can be done.”
Filed May 9, 2024

Should you keep driving it?

This page can't tell you that. 0 of 80 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.