2020 Hyundai Palisade · symptom sheet

Windshield cracks or distorts

116owner reports
5,600median miles
1involved a crash

Newest report Aug 25, 2026 · checked Sep 9, 2026

156 of the 529 complaints on this car are about the windshield and wipers. 116 of those describe windshield, which makes it the most reported problem on the 2020 Palisade.

Tick what matches of 116 reports

cracked with no impact

a crack spread from the edge

replaced more than once

insurance or I paid

What got replaced

Owners who name the part that was replaced mention the windshield (116 reports) and the camera recalibration (3 reports).

Recalls and investigations

One recall on the windshield and wipers covers the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.

22V-627Aug 15, 2022

Visibility:Windshield Wiper/Washer:Motor

Hyundai Motor America (Hyundai) is recalling certain 2020-2021 Palisade vehicles. The windshield wiper motor may become inoperative, causing the wipers to fail.

Risk and remedy

Risk: Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed December 13, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 233.

NHTSA investigations into the windshield and wipers on the Palisade

RQ22-005opened Dec 2, 2022

Visibility · model years 2021 to 2023

Windshield wiper failure. Closed may 26, 2023, led to recall 23V-180.

NHTSA summary

On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor v

None of these investigations covers the 2020 model year.

When it happens

The middle half of failures fell between 2,000 and 10,700 miles, from the 82 reports that gave a mileage.

319

6420

2821

1022

423

224

225

326

What owners wrote

“A few days ago a small pebble was thrown up from a car in front of me while traveling from work which led to a small 1" spider crack in the windshield. By the next morning, this spider had grown to about 1' long. And now by the end of this week it has grown to more than 2' long.”
Filed Nov 19, 2021

“When driving down the tollway in my city early in the morning, no cars around for at least 200 yards, something small hit my windshield causing a spiderweb crack in the center of windshield. Will have owned the vehicle for 2 weeks as of tomorrow and has less than 3k miles on it.”
Filed Sep 10, 2021

“While we were in a store shopping the windshield spontaneously cracked. No reason, not caused by a rock chip or any other impact.”
Filed Sep 5, 2021

“The rear windshield shattered unprovoked. This was only 3 weeks after being repaired for the same issue. This is the third time.”
Filed Aug 12, 2021

Should you keep driving it?

This page can't tell you that. 1 of 116 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.