2017 Ford Mustang · symptom sheet
Infotainment, screen or backup camera fails
- 69owner reports
- 45,000median miles
- 0involved a crash
Newest report Aug 31, 2026 · checked Oct 2, 2026
122 of the 265 complaints on this car are about the backup camera. 69 of those describe infotainment, which makes it the most reported problem on the 2017 Mustang.
Narrower sheets: Backup camera goes black or freezes (46 reports)
Tick what matches of 69 reports
Infotainment on other Mustang years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2019, 2020.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (64 reports) and the head unit or screen (18 reports).
Recalls and investigations
2 recalls on the backup camera cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
The rearview camera wiring may be loose or damaged, which can result in a blank or distorted image.
All 6 recalls on the 2017 Ford Mustang, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Mustang
Rearview camera fmvss 111 noncompliance. Open.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Fires in the center console. Closed jul 27, 1999.
Windshield wiper failure. Closed feb 8, 1994.
Windshield wiper failure. Closed jul 21, 1993.
Stalling. Closed jan 21, 1988.
Steering coupling flange failure. Closed jun 2, 1978.
None of these investigations covers the 2017 model year.
When it happens
The middle half of failures fell between 24,000 and 72,000 miles, from the 38 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 28 service bulletins or notices for the 2017 Ford Mustang that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone ...
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software.
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode.
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play.
24 more on the 2017 Ford Mustang page.
What owners wrote
“Backup camera is showing not available on a 2017 ford mustang with no remedies for 8 years.”
Filed Sep 19, 2025
“Was driving and the traction control light came on car started shaking, pulled over got out to look and the car was on fire. Fire started in the right rear of the trunk Where the backup camera wire harness is located. It has not been inspected. Car is currently at an impound lot but is available for inspection.”
Filed May 28, 2025
“There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.”
Filed Aug 13, 2024
“Thr rear view camera does not function properly. Around fifty percent of the time backing up the screen will show "Rear view camera not available." I have owned the vehicle since July 2022. There's a recall currently on this issue, but Ford is saying my vehicle is not included.”
Filed Nov 24, 2023
Should you keep driving it?
This page can't tell you that. 0 of 69 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Doors, latches or locks fail 27 reports