2018 Ford Mustang · symptom sheet
Infotainment, screen or backup camera fails
- 26owner reports
- 56,000median miles
- $1,000median quote
- 0involved a crash
Newest report Jun 2, 2026 · checked Oct 2, 2026
57 of the 193 complaints on this car are about the electrical system. 26 of those describe infotainment.
Tick what matches of 26 reports
Infotainment on other Mustang years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2019, 2020.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (19 reports), the head unit or screen (16 reports) and the module (4 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
If the ignition is turned off when the transmission is not in PARK, the instrument cluster may not illuminate the PRNDL gear position display and the operator may not receive the "Key in Ignition" chime when the driver's door is opened.
All 4 recalls on the 2018 Ford Mustang, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Mustang
Rearview camera fmvss 111 noncompliance. Open.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Fires in the center console. Closed jul 27, 1999.
Windshield wiper failure. Closed feb 8, 1994.
Windshield wiper failure. Closed jul 21, 1993.
Stalling. Closed jan 21, 1988.
Steering coupling flange failure. Closed jun 2, 1978.
None of these investigations covers the 2018 model year.
What owners paid
5 of the 26 reports quote a price. Each dot is one quote. The middle half runs $740 to $1,000.
When it happens
The middle half of failures fell between 37,000 and 81,000 miles, from the 8 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 19 service bulletins or notices for the 2018 Ford Mustang that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone ...
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software.
Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control ...
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed.
15 more on the 2018 Ford Mustang page.
What owners wrote
“Rear camera safety recall. I've contacted the local dealerships of Galpin Ford and Santa Monica Ford to fix and been denied. This recall is over 1-month now, and they say they do not have the parts to fix and cannot help. This is affecting my safety and a financial inconvenience. Please advise, thank you.”
Filed Oct 10, 2025
“Sync to my phone works off and on. The radio stays on even when the vehicle is shut off, and media button stopped working.”
Filed Jun 27, 2025
“Backup camera fails frequently. Screen turns blue and error message of backup camera not available is displayed on the screen.”
Filed Apr 30, 2025
“Car has issues with SYNC software and Radio Module and the display screen goes black while reverse parking or using the navigation system. Car is with the dealership and they are not able to do diagnosis as ford sync system has issues.”
Filed Apr 21, 2025
Should you keep driving it?
This page can't tell you that. 0 of 26 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Check engine light or misfire 36 reports
- Engine overheats or leaks coolant 32 reports
- Engine failure, knocking or rod bearing 28 reports