Windshield cracks or distorts

On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repai

THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WAS PETITIONED TO COMMENCE A DEFECT INVESTIGATION OF THE SUBJECT VEHICLES BY A LETTER SIGNED BY WILLIAM F. ALLARD AND DATED 15-FEB-98.THE PETITION ALLEGES THAT THE SPARE TIRE MOUNTING PLACES THE TIRE SIDEWALL DIRECTLY IN CONTACT WITH THE METAL UNDERCARRIAGE CAUSING WEAR AND DAMAGE OF THE SIDEWALL.THE PETITION FURTHER ALLEGES THAT WHEN THE DAMAGED TIRE IS USED, BLOWOUT COULD RESULT ON AN INTERSTATE PLACING VEHICLE OCCUPANTS AND OTHERS AT RISK.