2015 Ford Escape · symptom sheet
Infotainment, screen or backup camera fails
- 226owner reports
- 90,000median miles
- $658median quote
- 2involved a crash
Newest report Sep 29, 2026 · checked Oct 2, 2026
414 of the 1,105 complaints on this car are about the backup camera. 226 of those describe infotainment, which makes it the most reported problem on the 2015 Escape.
Narrower sheets: Backup camera goes black or freezes (106 reports) · Infotainment screen freezes or goes black (48 reports)
Tick what matches of 226 reports
Infotainment on other Escape years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2018, 2019, 2021, 2022, 2023, 2024.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (190 reports), the head unit or screen (80 reports) and the module (4 reports).
Recalls and investigations
4 recalls on the backup camera cover the 2015 model year. A recall on the same system isn't always the same failure, so read the defect text.
The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off.
Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights.
All 9 recalls on the 2015 Ford Escape, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Escape
Rearview camera fmvss 111 noncompliance. Open.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2015 model year.
What owners paid
6 of the 226 reports quote a price. Each dot is one quote. The middle half runs $500 to $900.
When it happens
The middle half of failures fell between 67,000 and 118,000 miles, from the 116 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 9 service bulletins or notices for the 2015 Ford Escape that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error ...
Some 2014-2015 Escape, 2015 C-Max and Focus vehicles equipped with integrated remote start may exhibit an illuminated MIL with diagnostic trouble code (DTC) P0116 in the powertrain control module (PCM) immediately following a remote start event.
Some 2013-2016 Escape and 2016 Focus, Transit and Transit Connect vehicles equipped with a front control display interface module (FCDIM) may exhibit the inability to store AM/FM presets, select AM/FM presets and/or erratic preset button operation.
Some owners of 2013-2018 Escape vehicles may complain of the rear license plate viewed in the lower portion of the display screen when using the parking aid camera. This is due to the convex camera lens to provide as much viewing angle as possible.
5 more on the 2015 Ford Escape page.
What owners wrote
“while driving car shit off and displayed message âtransmission not in parkâ once coasted to a stop car unable to turn back on with steering wheel, gear shift, and brakes locked. inside lights and screens, brake lights, and fog lights will turn on, but car will not turn over or attempt to start”
Filed Jun 28, 2023
“My back up camera started messing up and now when put my suv in reverse I can see the tag and a little bit of pavement and thatâs it”
Filed Jan 30, 2023
“The Sync system in my vehicle no longer works properly. This makes me unable to connect my phone to the bluetooth and use my phone handsfree. The problem has not been confirmed by a dealer or independent center. I did however replace the fuse that powers the sync system and even disconnected my battery to perform a hard restart on the system and it still does not work. The sync first failed about 3 weeks ago.”
Filed Dec 14, 2022
“My 2015 ford ecspe se back up camera just stop working it would show a white screen flickers back and forward then all of suddenly it go to a black screen at first it look like it was some kind of message but couldn't really see what it said because of the flickering we thought it was the fuses but that's not the case it is a safety hazard for the back up camera not working.”
Filed Oct 22, 2022
Should you keep driving it?
This page can't tell you that. 2 of 226 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine overheats or leaks coolant 145 reports
- Engine stalls or loses power while driving 136 reports
- Check engine light or misfire 120 reports
- Transmission fails or needs replacement 74 reports
- Transmission shudders, slips or shifts hard 68 reports
- Power steering cuts out or goes heavy 52 reports
- Engine failure, knocking or rod bearing 46 reports
- "Service Transmission" message or wrench light comes on 39 reports
- Doors, latches or locks fail 36 reports
- Wheel bearing, tires or wheels 30 reports
- Battery dies or the car will not start 27 reports
- Brakes grind, pulse or wear early 26 reports