2017 Ford Escape · symptom sheet
Infotainment, screen or backup camera fails
- 38owner reports
- 33,589median miles
- 0involved a crash
Newest report Jun 16, 2026 · checked Sep 9, 2026
312 of the 2,670 complaints on this car are about the electrical system. 38 of those describe infotainment.
Tick what matches of 38 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (17 reports), the camera (7 reports), the module (5 reports) and the software (3 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
Ford Motor Company (Ford) is recalling certain 2017 Escape vehicles previously repaired incorrectly under recall number 16V617. The power-operated windows may exert excessive force when encountering an object, before they automatically reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Risk and remedy
Remedy: Dealers will update the power window operating system software, free of charge. Owner notification letters were mailed July 22, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26C29. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6, 2026.
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk and remedy
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Risk and remedy
Remedy: Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.
NHTSA investigations into the electrical system on the Escape
Rearview camera fmvss 111 noncompliance. Open.
NHTSA summary
Fleet vehicle recall completion audit. Closed dec 28, 2015.
NHTSA summary
None of these investigations covers the 2017 model year.
When it happens
The middle half of failures fell between 17,403 and 57,322 miles, from the 27 reports that gave a mileage.
What owners wrote
“Backup Camera display had lines then went blue and black. Backup camera no longer detected”
Filed Oct 24, 2025
“Took vehicle in for routine service and was told need new lug nuts. Said they were swollen and if we had a flat we would not be able to change our tire. We have had a problem with navigation for years. Told dealer is working with Ford for a solution, been over a year and still waiting. Phone is delayed, GPS is way off, sitting in Delaware and navigation says we are in Maryland. This is a major disappointment”
Filed Aug 24, 2022
Should you keep driving it?
This page can't tell you that. 0 of 38 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Check engine light or misfire 1324 reports
- Engine failure, knocking or rod bearing 618 reports
- Engine stalls or loses power while driving 293 reports
- Transmission shudders, slips or shifts hard 92 reports
- Transmission fails or needs replacement 88 reports
- Wheel bearing, tires or wheels 82 reports
- Brakes grind, pulse or wear early 49 reports
- Battery dies or the car will not start 27 reports
- Windshield cracks or distorts 27 reports