2016 Dodge Journey · symptom sheet
Infotainment, screen or backup camera fails
- 25owner reports
- 64,000median miles
- 1involved a crash
Newest report Jul 29, 2026 · checked Oct 2, 2026
149 of the 387 complaints on this car are about the electrical system. 25 of those describe infotainment.
Tick what matches of 25 reports
Infotainment on other Journey years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2017.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (14 reports) and the camera (8 reports).
Recalls and investigations
One recall on the electrical system covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
All 4 recalls on the 2016 Dodge Journey, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Journey
Back up camera failure. Closed sep 26, 2025, led to recall 25E-052.
Totally integrated power module failure. Closed jul 24, 2015.
None of these investigations covers the 2016 model year.
When it happens
The middle half of failures fell between 50,000 and 90,000 miles, from the 13 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 5 service bulletins or notices for the 2016 Dodge Journey that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
Flash: Hands Free Module Software Enhancements This bulletin involves reprogramming the Hands Free Module (HFM) with the latest available software. The customer may experience the following:HFM does not boot properly.
Flash: Instrument Panel Cluster (IPC) Enhancement This bulletin involves reprogramming the IPC with the latest available software.
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues.
1 more on the 2016 Dodge Journey page.
What owners wrote
No report on this problem is short enough to quote in full.
Should you keep driving it?
This page can't tell you that. 1 of 25 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 94 reports
- Brakes grind, pulse or wear early 53 reports
- Seat belt or seat problems 43 reports
- Check engine light or misfire 40 reports
- Airbag warning light or recall 26 reports