2019 Dodge Journey · symptom sheet
Infotainment, screen or backup camera fails
- 46owner reports
- 83,000median miles
- 2involved a crash
Newest report Aug 16, 2026 · checked Oct 2, 2026
68 of the 100 complaints on this car are about other. 46 of those describe infotainment, which makes it the most reported problem on the 2019 Journey.
Narrower sheets: Backup camera goes black or freezes (34 reports)
Tick what matches of 46 reports
Infotainment on other Journey years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2017.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (44 reports) and the head unit or screen (16 reports).
Recalls and investigations
One recall on other covers the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
The recall on the 2019 Dodge Journey, with the owner complaints on each recalled system
NHTSA investigations into other on the Journey
Back up camera failure. Closed sep 26, 2025, led to recall 25E-052.
Totally integrated power module failure. Closed jul 24, 2015.
When it happens
The middle half of failures fell between 55,000 and 110,000 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 3 service bulletins or notices for the 2019 Dodge Journey that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
USB PORT Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used.
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
What owners wrote
“My back up camera was working one minute and than the next to completely stopped working!”
Filed Oct 7, 2025
“The back up camera on my 2019 Dodge Journey is currently displaying either a blue, black or upside down picture. This is the same problem that is described in your recall notice for Dodge Journeys made between May of 2019 and February of 2020. My car was built in March of 2019. Is the NHTSA reviewing production of cars made prior to May of 2019?”
Filed Sep 18, 2025
“Since we purchased our journey in 2019 the backup camera will either stop working, show upside down images or completely stop functioning, took to dealer and was told software update would resolve it, they did something but nothing fixed it”
Filed Feb 17, 2025
“The backup camera fails to work daily. It started out once in a while. Then it became more and more frequent. Every once in a while it will come on, but only for a few seconds. The image may or may not be upside-down. This has been reported with other 2019 Dodge Journey vehicles.”
Filed Nov 12, 2024
Should you keep driving it?
This page can't tell you that. 2 of 46 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works