2021 Chrysler Pacifica · symptom sheet
Hybrid or EV system warning, loss of power
- 98owner reports
- 24,000median miles
- 1involved a crash
Newest report Sep 28, 2026 · checked Oct 2, 2026
270 of the 371 complaints on this car are about the electrical system. 98 of those describe hybrid system. Only stalling is reported more often on this car.
Tick what matches of 98 reports
Hybrid system on other Pacifica years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2017, 2019, 2020, 2026.
What this problem usually is
These reports come from hybrid, plug-in and electric vehicle owners whose car put up a system warning and lost power, sometimes dropping into a reduced-power mode on the road. Others describe a car that won't charge, a high-voltage battery or inverter replacement, or a problem that turned out to be the ordinary 12-volt battery all along.
What got replaced
Owners who name the part that was replaced mention the charger or port (44 reports), the traction battery (14 reports), the drive unit (13 reports) and the inverter (7 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
All 7 recalls on the 2021 Chrysler Pacifica, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pacifica
Intermittent loss of electric power steering. Open.
Loss of motive power due to an internal wiring connector short.. Open.
Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077). Open, led to recall 26V-362.
Transmission fault leading to loss of motive power. Closed mar 27, 2024, led to recall 23V-010.
Stall/loss of motive power. Closed mar 1, 2018, led to recall 18V-049.
Engine compartment fire. Closed apr 15, 2009.
Engine stalling. Closed nov 29, 2006, led to recall 06V-432.
Engine stalling. Closed jun 22, 2006.
When it happens
The middle half of failures fell between 12,000 and 36,000 miles, from the 22 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 7 service bulletins or notices for the 2021 Chrysler Pacifica that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance.
Battery Coolant Level Sensor, Battery Coolant Bottle Pacfica Hybrid only - If customer comes into dealership with a "Service Hybrid System" message on cluster AND scan / WiTech report shows evidence of a P2BE0-00 fault code, please contact the following ...
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power InverterModule (PIM) with the latest available software.
Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00
3 more on the 2021 Chrysler Pacifica page.
What owners wrote
“I went to start my van and out of nowhere I got an error message saying to âservice hybrid electric systemâ and a check engine light came on. I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the âservice charging systemâ error pops up.”
Filed Sep 9, 2024
“Vehicle was having driving issues for months and dealership could not identify the issue. Van showed "check engine" light, stopped using electrical propulsion (while fully charged), and engine started making a lot of noise during driving. Vehicle was kept off the highway until it could be taken into the dealership for service. Dealership identified issue as battery pack coolant heater and replaced it.”
Filed Mar 11, 2024
“The 2021 Chrysler Pacifica Hybrid will lose all power while driving. I have had it back to the Dealer for this Problem. I got a Recall for this in April. I took it in to the Dealer to do. They told me that Chrysler does not have a fix for this yet. Within 400 miles after that it done it again while my wife was driving and caused a crash.”
Filed Jul 9, 2023
“Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.”
Filed Jul 29, 2022 · 16,000 miles
Should you keep driving it?
This page can't tell you that. 1 of 98 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Hybrid warning on the dash? Hybrid and EV battery complaints explained
Other problems on this car
- Engine stalls or loses power while driving 127 reports
- Infotainment, screen or backup camera fails 74 reports
- Check engine light or misfire 67 reports
- Battery dies or the car will not start 57 reports