2024 Tesla Model Y · symptom sheet
Infotainment, screen or backup camera fails
- 96owner reports
- 1,500median miles
- 6involved a crash
Newest report Jun 18, 2026 · checked Oct 2, 2026
171 of the 325 complaints on this car are about the backup camera. 96 of those describe infotainment, which makes it the most reported problem on the 2024 Model Y.
Narrower sheets: Backup camera goes black or freezes (31 reports)
Tick what matches of 96 reports
Infotainment on other Model Y years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (74 reports), the head unit or screen (29 reports), the software (27 reports) and the module (3 reports).
Recalls and investigations
2 recalls on the backup camera cover the 2024 model year. A recall on the same system isn't always the same failure, so read the defect text.
The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights.
All 5 recalls on the 2024 Tesla Model Y, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Model Y
Fsd collisions in reduced roadway visibility conditions. Open.
Traffic safety violations while full self driving ("fsd") is engaged. Open.
Electronic door handles become inoperative. Open.
Compliance with standing general order 2021-01 reporting requirements. Open.
Actually smart summon sessions resulting in low-speed impacts.. Closed apr 3, 2026.
Fsd collisions in reduced roadway visibility conditions. Closed mar 18, 2026.
Recall 23v838 remedy effectiveness. Open.
Defect petition interlock request. Closed mar 18, 2026.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Autopilot system driver controls. Closed apr 25, 2024, led to recall 23V-085.
Tesla passenger play. Closed may 26, 2023.
Autopilot & first responder scenes. Closed jun 8, 2022.
When it happens
The middle half of failures fell between 1,000 and 17,000 miles, from the 11 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 2 service bulletins or notices for the 2024 Tesla Model Y that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
On some Model Y vehicles, the rear view mirror upper camera cover is not sufficiently transparent, which may prevent infrared light from traveling through the cover, resulting in increased vehicle occupancy warnings in low-light conditions.
Tesla does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is ...
What owners wrote
“After latest Tesla software upgrade, all cameras and GPS stops working. All automatic functionalities of the car stops working without cameras, and it is really unsafe to drive, for example back up the car since the physical rear view mirror is very small, and car is naturally designed with those cameras to function properly.”
Filed Dec 12, 2024
“The backup camera has failed. There is no image available. Additionally all of the ADAS systems are no longer working. I am not able to see nor hear any warning messages.”
Filed Dec 11, 2024
“Cameras donât work, lane keep donât work, blind sport donât work. Car is unsafe to drive.”
Filed Dec 10, 2024
“All the Cameras on the vehicle were unavailable starting today (12/08), including the Rear view Camera. The vehicle was not drivable and no cruise control was working.”
Filed Dec 8, 2024
Should you keep driving it?
This page can't tell you that. 6 of 96 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works