2020 Tesla Model Y · symptom sheet
Infotainment, screen or backup camera fails
- 30owner reports
- 7,800median miles
- 3involved a crash
Newest report Sep 24, 2026 · checked Oct 2, 2026
93 of the 280 complaints on this car are about other. 30 of those describe infotainment.
Tick what matches of 30 reports
Infotainment on other Model Y years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (14 reports), the camera (12 reports) and the software (12 reports).
Recalls and investigations
9 recalls on other cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights.
In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds.
The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds.
A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance.
The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt.
The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
All 24 recalls on the 2020 Tesla Model Y, with the owner complaints on each recalled system
NHTSA investigations into other on the Model Y
Fsd collisions in reduced roadway visibility conditions. Open.
Traffic safety violations while full self driving ("fsd") is engaged. Open.
Electronic door handles become inoperative. Open.
Compliance with standing general order 2021-01 reporting requirements. Open.
Actually smart summon sessions resulting in low-speed impacts.. Closed apr 3, 2026.
Fsd collisions in reduced roadway visibility conditions. Closed mar 18, 2026.
Recall 23v838 remedy effectiveness. Open.
Defect petition interlock request. Closed mar 18, 2026.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Autopilot system driver controls. Closed apr 25, 2024, led to recall 23V-085.
Tesla passenger play. Closed may 26, 2023.
Autopilot & first responder scenes. Closed jun 8, 2022.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 1 service bulletin or notice for the 2020 Tesla Model Y that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Tesla does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is ...
What owners wrote
“Touch screen in the car does not work. Completely unresponsive. This have I cannot have anything in the car - a/c, use safety features like update auto pilot speed, etc. Issues persists even after vehicle was left idle.”
Filed May 24, 2022
“Touchscreen repeatedly freezes. Wonât show gear selection, speed, or any other items. The touchscreen freezes then takes some time to crash to black screen before reboot. Has happened daily since Tesla update. Tesla refuses to provide a fix and continues to tell us to wait for an update. This is unsafe.”
Filed May 24, 2022
“When activating the turn signal at night, the blind spot warning image will display a glare that obfuscates the view of approaching vehicles.”
Filed Mar 30, 2022
“Blind spot camera is unusable at night due to bleed through of light from turn signal.”
Filed Feb 27, 2022
Should you keep driving it?
This page can't tell you that. 3 of 30 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Adaptive cruise or lane keeping misbehaves 51 reports
- Brakes on its own (automatic emergency braking) 47 reports
- Brakes grind, pulse or wear early 36 reports
- Suspension noise, struts or alignment 30 reports