Infotainment, screen or backup camera fails

What got replaced

Owners who name the part that was replaced mention the head unit or screen (20 reports), the camera (7 reports) and the software (6 reports).

Recalls and investigations

No recall on the electrical system covers the 2021 model year as of Sep 9, 2026.

When it happens

The middle half of failures fell between 1,800 and 11,000 miles, from the 11 reports that gave a mileage.

What owners wrote

“Infotainment screen goes blank. It has been addressed at dealership but still happens.”

Filed Apr 18, 2023

“Vehicle infotainment system refused to start up without long delay (20 seconds or so) preventing various safety systems from initializing. This has been a recurring problem with this vehicle for two years.”

Filed Sep 20, 2022

“Our 2020 Outback dashboard display randomly goes black and hard resets. It also appears that the eye sight cameras, collision detection, and other features disable at the same time. This has occurred about a dozen times since purchase.”

Filed Jul 21, 2022

“Several times, at random, the infotainment system goes blank. Screen goes black and can NOT adjust any of the ADAS controls! After 10 to 20 seconds the system seems to reboot and slowly returns to normal operations.”

Filed Dec 13, 2021

Other problems on this car

• Windshield cracks or distorts 105 reports
• Battery dies or the car will not start 43 reports