Infotainment, screen or backup camera fails

What got replaced

Owners who name the part that was replaced mention the head unit or screen (102 reports), the camera (42 reports), the module (5 reports) and the software (4 reports).

Recalls and investigations

No recall on the electrical system covers the 2019 model year as of Sep 9, 2026.

What owners paid

34 of the 133 reports quote a price. Each dot is one quote. The middle half runs $500 to $1,700.

When it happens

The middle half of failures fell between 5,000 and 55,000 miles, from the 40 reports that gave a mileage.

What owners wrote

“The head unit is delaminating making navigation, bluetooth connection, radio inoperable. The screen flashes through different screens which is a safety hazard. I filed a claim with Subaru Care and they offered only $500 assistance on a $1600 repair for a 2019 with about 78,000 miles.”

Filed Dec 6, 2024 · 78,000 miles

“With less than 7000 miles on the odometer, our Outback2019 radio system component started to malfunction and rotate thru channels. Sheehy Subaru of Springfield performed system update, but no change. The entire component was ordered but is now on back order. It is now almost 4 months and we don't trust other possible related components of the system (e.g., GPS) to function properly to feel safe driving this vehicle.”

Filed Jan 9, 2023 · 7,000 miles

“The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.”

Filed Oct 24, 2022 · 11,000 miles

“Infotainment system screen is bubbling causing input to the user interface with no driver action. I consider this a safety issue due to the fact I can not turn the system off or deactivate it. The car starts playing music, making phone calls, changing navigation settings ect... This creates a persistent and strong hazard. I can not focus on the road, hear emergency sirens or other cars alerting with their horns.”

Filed Aug 23, 2022

Other problems on this car

• Windshield cracks or distorts 384 reports
• Battery dies or the car will not start 283 reports
• Engine stalls or loses power while driving 34 reports