2022 Polestar Polestar 2 · symptom sheet
Backup camera goes black or freezes
- 167owner reports
- 1involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
167 of the 253 reports of infotainment on the 2022 Polestar 2 describe backup camera failure.
Part of Infotainment, screen or backup camera fails (253 reports) · also: screen freezing
Tick what matches of 167 reports
Backup camera failure on other Polestar 2 years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What got replaced
Owners who name the part that was replaced mention the camera (167 reports) and the head unit or screen (61 reports).
Recalls and investigations
4 recalls on the backup camera cover the 2022 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may not display when the vehicle is placed in reverse.
The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
All 4 recalls on the 2022 Polestar Polestar 2, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Polestar 2
Loss of rear-view camera image. Closed aug 28, 2026, led to recall 25V-615.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“Even after most recent software update to address rear view camera issue, the Camera Temporarily Unavailable issue persistsâ¦. presenting an ongoing hazard to persons and property.”
Filed Aug 25, 2025
“Since the latest software update, rear view camera is occasionally unavailable. I have the latest software installed on the car. Since this happens occasionally and I live about an hour away from the service center, I didn't take it to the service center. Before the latest software, the camera was going in and out when I was reversing, and this version of the software was supposed to fix the camera issues.”
Filed Oct 6, 2024
“NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : "camera is temporarily unavailable"”
Filed Sep 3, 2024
“Polestar dealer performed the software update for the recall on 7/11/2024 and the error message "Camera is temporarily unavailable" started to display again on 7/23/2024 and no backup camera image was available which is a safety concern.”
Filed Jul 25, 2024
Should you keep driving it?
This page can't tell you that. 1 of 167 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works