2022 Polestar Polestar 2 · symptom sheet
Infotainment screen freezes or goes black
- 29owner reports
- 0involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
29 of the 253 reports of infotainment on the 2022 Polestar 2 describe screen freezing.
Part of Infotainment, screen or backup camera fails (253 reports) · also: backup camera failure
Tick what matches of 29 reports
Screen freezing on other Polestar 2 years
No other Polestar 2 model year has enough reports of screen freezing for a sheet of its own. See every Polestar 2 year.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (27 reports) and the software (15 reports).
Recalls and investigations
4 recalls on the backup camera cover the 2022 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may not display when the vehicle is placed in reverse.
The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
All 4 recalls on the 2022 Polestar Polestar 2, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Polestar 2
Loss of rear-view camera image. Closed aug 28, 2026, led to recall 25V-615.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“When putting the car into reverse, the camera would not display. The entire screen appeared frozen and no other buttons would operate.”
Filed Jul 23, 2025
“Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.”
Filed Jul 11, 2025
“This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above arenât affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying âcamera unavailableâ. This occurred two of the three times i have driven the car since the software update.”
Filed Jul 1, 2025
“After the most recent update, there are still common rear view camera failures where the screen turns black. This has been the second software update to âfixâ the issue without it being resolved.”
Filed Jun 21, 2025
Should you keep driving it?
This page can't tell you that. 0 of 29 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works