2022 Polestar Polestar 2 · symptom sheet
Infotainment, screen or backup camera fails
- 253owner reports
- 1involved a crash
Newest report Aug 31, 2026 · checked Oct 2, 2026
280 of the 305 complaints on this car are about the backup camera. 253 of those describe infotainment, which makes it the most reported problem on the 2022 Polestar 2.
Narrower sheets: Backup camera goes black or freezes (167 reports) · Infotainment screen freezes or goes black (29 reports)
Tick what matches of 253 reports
Infotainment on other Polestar 2 years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (238 reports), the software (148 reports) and the head unit or screen (60 reports).
Recalls and investigations
4 recalls on the backup camera cover the 2022 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may not display when the vehicle is placed in reverse.
The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
All 4 recalls on the 2022 Polestar Polestar 2, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Polestar 2
Loss of rear-view camera image. Closed aug 28, 2026, led to recall 25V-615.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2022 Polestar Polestar 2 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, ...
This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is ...
This is a TJ - Text plus 3 PD's - If customer complains about any of the symptoms regarding Bluetooth / Cellular as noted in this TJ Do not replace any components for this issue, follow but not limited to the 10 steps, and all instructions under "Service".
This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice ...
2 more on the 2022 Polestar Polestar 2 page.
What owners wrote
“Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous.”
Filed Jun 17, 2024
“Software 3.1.2 broke the backup camera. Upon start, the backup camera now flickers on and off about 20 times before it stabilizes. This is especially problematic given the limited visibility of the rear view window, which makes backing out quite dangerous.”
Filed Jun 17, 2024
“The reverse camera functions intermittently, and frequently flickers or does not display an image.”
Filed May 5, 2024
“The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone.”
Filed May 5, 2024
Should you keep driving it?
This page can't tell you that. 1 of 253 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works