2021 Polestar Polestar 2 · symptom sheet
Backup camera goes black or freezes
- 89owner reports
- 0involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
89 of the 130 reports of infotainment on the 2021 Polestar 2 describe backup camera failure.
Part of Infotainment, screen or backup camera fails (130 reports)
Tick what matches of 89 reports
Backup camera failure on other Polestar 2 years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What got replaced
Owners who name the part that was replaced mention the camera (89 reports) and the head unit or screen (36 reports).
Recalls and investigations
4 recalls on the backup camera cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may not display when the vehicle is placed in reverse.
The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
All 5 recalls on the 2021 Polestar Polestar 2, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Polestar 2
Loss of rear-view camera image. Closed aug 28, 2026, led to recall 25V-615.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“An update was applied last year to fix the reverse camera issue. The issue remains, sometimes the camera is unavailable, it the camera goes in to 360 degree mode. Happens about once a week or every two weeks”
Filed Mar 29, 2026
“The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.”
Filed Feb 14, 2025
“Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident.”
Filed Dec 17, 2024
“There was a recall due to the rearview camera not coming on when the car is put in reverse. My car was at the shop 3 times for this issue to be fixed and they are unable to fix it. Now the site says there are no recalls on my car. How do I get this fixed? They should be fined for letting this go for years and still not resolving it. They're still selling cars knowing the issue is unresolved.”
Filed Dec 13, 2024
Should you keep driving it?
This page can't tell you that. 0 of 89 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works