2023 Polestar Polestar 2 · symptom sheet
Backup camera goes black or freezes
- 64owner reports
- 0involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
64 of the 103 reports of infotainment on the 2023 Polestar 2 describe backup camera failure.
Part of Infotainment, screen or backup camera fails (103 reports)
Tick what matches of 64 reports
Backup camera failure on other Polestar 2 years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What got replaced
Owners who name the part that was replaced mention the camera (64 reports) and the head unit or screen (22 reports).
Recalls and investigations
3 recalls on the backup camera cover the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may not display when the vehicle is placed in reverse.
The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
All 4 recalls on the 2023 Polestar Polestar 2, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Polestar 2
Loss of rear-view camera image. Closed aug 28, 2026, led to recall 25V-615.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.”
Filed Mar 30, 2026
“Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13”
Filed Feb 5, 2026
“The backup camera some times does not work for a minute when the car first starts up.”
Filed Mar 7, 2025
“While in reverse, the backup camera frequently goes blank and an onscreen warning appears stating that the rear camera is temporarily unavailable.”
Filed Nov 29, 2024
Should you keep driving it?
This page can't tell you that. 0 of 64 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works