Diagsheet

2016 Ford Fusion · symptom sheet

Infotainment screen freezes or goes black

  • 38owner reports
  • 90,000median miles
  • 4involved a crash

Newest report Sep 22, 2026 · checked Oct 2, 2026

38 of the 186 reports of infotainment on the 2016 Fusion describe screen freezing.

Part of Infotainment, screen or backup camera fails (186 reports) · also: backup camera failure

1 recall on this systemcovering the 2016 model year
4 crashesin 38 reports
2 people hurtin these reports

Tick what matches of 38 reports

37
1
1
32

Screen freezing on other Fusion years

No other Fusion model year has enough reports of screen freezing for a sheet of its own. See every Fusion year.

What got replaced

Owners who name the part that was replaced mention the head unit or screen (38 reports).

Recalls and investigations

One recall on the backup camera covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-695Oct 13, 2025
Back Over Prevention: Sensing System: Camera

The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk, remedy and owner complaints on recall 25V-695

All 13 recalls on the 2016 Ford Fusion, with the owner complaints on each recalled system

NHTSA investigations into the backup camera on the Fusion

AQ10-001opened Nov 18, 2010
Other · model years 2010

Fleet vehicle recall completion audit. Closed dec 28, 2015.

None of these investigations covers the 2016 model year.

When it happens

The middle half of failures fell between 59,200 and 110,000 miles, from the 21 reports that gave a mileage.

Complaints by the year NHTSA received them: 2021: 2, 2022: 1, 2025: 12, 2026: 232'211'2212'2523'26

Is this a known problem?

The manufacturer has sent NHTSA 1 service bulletin or notice for the 2016 Ford Fusion that deal with this problem. Newest first.

Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.

What owners wrote

“The backup camera screen is black or dhows a distorted image and sometimes shows an error message like Camera not available. This is very dangerous!”

Filed Feb 12, 2026

“My back up camera has the same issues that Ford listed in their recall. My screen is black at times when backing up. My camera doesn't always pop up when backing up, my normal screen will stay on as of I'm not backing up. I have had the black screen with a notice that says my camera isn't working and I need to contact my dealership.”

Filed Sep 24, 2025

“While backing up, the rear came will show a black screen on the display or a message to contact the dealership. This isn't a constant issue, but comes whenever. I took it to the dealership a few years ago, but because it wasn't happening then, they said there was nothing they could do.”

Filed Jun 15, 2025

“Backup camera works intermittently. 75% of the time I get a blank screen with a message to contact a dealer for service. 25% of the time it works. I've been to a dealership to get it fixed and they were unable to fix it.”

Filed Aug 10, 2021

Should you keep driving it?

This page can't tell you that. 4 of 38 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.

Guide Paid for this repair before a recall covered it? How recall reimbursement works

Other problems on this car