2016 Ford Fusion · symptom sheet

Infotainment screen freezes or goes black

34owner reports
90,000median miles
3involved a crash

Newest report Sep 2, 2026 · checked Sep 19, 2026

34 of the 175 reports of infotainment on the 2016 Fusion describe screen freezing.

Part of Infotainment, screen or backup camera fails (175 reports) · also: backup camera failure

Tick what matches of 34 reports

the screen goes black or blank

it freezes and needs a restart

the backup camera is affected too

What got replaced

Owners who name the part that was replaced mention the head unit or screen (34 reports).

Recalls and investigations

One recall on the backup camera covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-695Oct 13, 2025

Back Over Prevention: Sensing System: Camera

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk and remedy

Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

NHTSA investigations into the backup camera on the Fusion

AQ10-001opened Nov 18, 2010

Other · model years 2010

Fleet vehicle recall completion audit. Closed dec 28, 2015.

NHTSA summary

On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any futu

None of these investigations covers the 2016 model year.

When it happens

The middle half of failures fell between 55,000 and 116,090 miles, from the 19 reports that gave a mileage.

221

122

1225

1926

What owners wrote

“The backup camera screen is black or dhows a distorted image and sometimes shows an error message like Camera not available. This is very dangerous!”
Filed Feb 12, 2026

“My back up camera has the same issues that Ford listed in their recall. My screen is black at times when backing up. My camera doesn't always pop up when backing up, my normal screen will stay on as of I'm not backing up. I have had the black screen with a notice that says my camera isn't working and I need to contact my dealership.”
Filed Sep 24, 2025

“While backing up, the rear came will show a black screen on the display or a message to contact the dealership. This isn't a constant issue, but comes whenever. I took it to the dealership a few years ago, but because it wasn't happening then, they said there was nothing they could do.”
Filed Jun 15, 2025

“Backup camera works intermittently. 75% of the time I get a blank screen with a message to contact a dealer for service. 25% of the time it works. I've been to a dealership to get it fixed and they were unable to fix it.”
Filed Aug 10, 2021

Should you keep driving it?

This page can't tell you that. 3 of 34 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.