2014 Chevrolet Impala · symptom sheet
Infotainment, screen or backup camera fails
- 50owner reports
- 68,000median miles
- $1,300median quote
- 1involved a crash
Newest report May 29, 2025 · checked Sep 9, 2026
273 of the 567 complaints on this car are about the electrical system. 50 of those describe infotainment.
Tick what matches of 50 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (28 reports), the camera (19 reports) and the module (10 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk and remedy
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency that it was adding model year 2013 Chevrolet Sonic vehicles to this campaign , representing an additional 8,050 units. The total number of vehicles being recalled is now 9,677. On the affected vehicles, the brake lamps may intermittently flash without the brakes being applied and the cruise control may disengage. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Risk and remedy
Remedy: GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.
NHTSA investigations into the electrical system on the Impala
Coolant fires. Closed aug 17, 2000.
NHTSA summary
None of these investigations covers the 2014 model year.
What owners paid
7 of the 50 reports quote a price. Each dot is one quote. The middle half runs $720 to $1,638.
When it happens
The middle half of failures fell between 42,200 and 92,000 miles, from the 37 reports that gave a mileage.
What owners wrote
“Service side detection system came up on the display while driving on the freeway at 65MPH.”
Filed Apr 9, 2025
“My blind spot detectors went out, now as a result most of the electrical stuff no longer works. The car powers on and drains the battery randomly and the speedometer doesnât work. Every light comes on from front camera, abs, and even power steering. I didnât feel safe taking my kids to school and now I donât feel I should pay $1,300 out of pocket.”
Filed Apr 23, 2024
“Started the car radio was black a/c compartment wasnât lit then power steering fluid drive with care message appears”
Filed Mar 18, 2024
“I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.”
Filed May 6, 2023 · 75,000 miles
Should you keep driving it?
This page can't tell you that. 1 of 50 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Power steering cuts out or goes heavy 111 reports
- Brakes grind, pulse or wear early 77 reports
- Engine stalls or loses power while driving 54 reports
- Airbag warning light or recall 40 reports
- Multiple warning lights come on at once 30 reports
- Battery dies or the car will not start 29 reports