2014 Chevrolet Impala · symptom sheet
Infotainment, screen or backup camera fails
- 50owner reports
- 68,000median miles
- $1,300median quote
- 1involved a crash
Newest report May 29, 2025 · checked Oct 2, 2026
274 of the 569 complaints on this car are about the electrical system. 50 of those describe infotainment.
Tick what matches of 50 reports
Infotainment on other Impala years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (28 reports), the camera (19 reports) and the module (10 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.
In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles.
All 12 recalls on the 2014 Chevrolet Impala, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Impala
Coolant fires. Closed aug 17, 2000.
None of these investigations covers the 2014 model year.
What owners paid
7 of the 50 reports quote a price. Each dot is one quote. The middle half runs $720 to $1,638.
When it happens
The middle half of failures fell between 42,200 and 92,000 miles, from the 37 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 75 service bulletins or notices for the 2014 Chevrolet Impala that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This technical bulletin provides repair information to correct a customer concern of Loss of Radio Audio Shortly After an OnStar In-Vehicle Voice Message Is Heard.
N172097060 Special Coverage Adjustment. Certain vehicles may have a condition where the Side Blind Zone Alert (SBZA) modules may fail or malfunction due to water intrusion.
This Preliminary Information communication provides information to the technician about vehicles that have multiple Instrument Panel Cluster warning indicators on and/or warning messages being displayed on the Driver Information Center.
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone.
71 more on the 2014 Chevrolet Impala page.
What owners wrote
“Service side detection system came up on the display while driving on the freeway at 65MPH.”
Filed Apr 9, 2025
“My blind spot detectors went out, now as a result most of the electrical stuff no longer works. The car powers on and drains the battery randomly and the speedometer doesnât work. Every light comes on from front camera, abs, and even power steering. I didnât feel safe taking my kids to school and now I donât feel I should pay $1,300 out of pocket.”
Filed Apr 23, 2024
“Started the car radio was black a/c compartment wasnât lit then power steering fluid drive with care message appears”
Filed Mar 18, 2024
“I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.”
Filed May 6, 2023 · 75,000 miles
Should you keep driving it?
This page can't tell you that. 1 of 50 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Power steering cuts out or goes heavy 111 reports
- Traction control or StabiliTrak light comes on 103 reports
- Brakes grind, pulse or wear early 77 reports
- Engine stalls or loses power while driving 54 reports
- Airbag warning light or recall 40 reports
- Multiple warning lights come on at once 30 reports
- Battery dies or the car will not start 29 reports