Diagsheet

2017 Tesla Model X · symptom sheet

Suspension noise, struts or alignment

  • 59owner reports
  • 20,000median miles
  • $2,044median quote
  • 6involved a crash

Newest report Sep 4, 2025 · checked Sep 9, 2026

59 of the 268 complaints on this car describe suspension. Only infotainment is reported more often on this car.

Tick what matches of 59 reports

5
3
2
2
12

What got replaced

Owners who name the part that was replaced mention the control arm (10 reports), the struts or shocks (3 reports) and the ball joint (3 reports).

Recalls and investigations

No recall on the suspension system covers the 2017 model year as of Sep 9, 2026.

NHTSA investigations into the suspension system on the Model X

PE20-020opened Nov 22, 2020
Suspension · model years 2016 to 2017

Fore link failure. Closed aug 12, 2024.

NHTSA summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on forty-three complaints alleging failure of the left or right front suspension fore links in Tesla model year (MY) 2015 through 2017 Model S and MY 2016 through 2017 Model X vehicles. The investigation has identified 426 instances of failure on part number 1041570-00-A or 1041575-00-A fore links.None of the instances resulted in any loss of vehicle control. One minor crash with no injuries is associated with the 426 instances fore link failures.A majority of the failures occurred between one to fifteen mph while parking in driveways or parking lots.In the eight instances where the vehicle was traveling more than 40 mph and the fore link failed, the vehicle remained controllable with no associated crash or injuries as a result. Tesla issued a consumer satisfaction bulletin (SB-17-31-001) on 10 February 2017, to replace the subject component on a sub-population of vehicles originally equipped with the subject fore links and built between 19 January 2016 and 25 May 2016.This sub population does not cover 75% instances of failures identified in this investigation. Additional damage to other vehicle components will occur if the vehicle is driven with this failed fore link.However no instance has shown that a failure of the fore link in this manner prevented the controllability of the vehicle in testing and reported failures. Based on this analysis,ODI is closing the investigation. ODI recommends t

What owners paid

8 of the 59 reports quote a price. Each dot is one quote. The middle half runs $700 to $5,000.

$700$2,044$5,000
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 5,000 and 37,100 miles, from the 31 reports that gave a mileage.

817
318
519
920
1021
822
623
524
525

What owners wrote

“Car has 38k miles. Front of car started making creaking noises whenever moving. Diagnosed both upper control arms seized. Was told by the technician that Tesla found their error and the new Model Xs do not have this issue. From reading online, this is a VERY common issue for Tesla owners and Tesla is aware.”

Filed Apr 25, 2024 · 38,000 miles

“Front control arms caused extremely difficult steering. No warning of failure displayed in vehicle. Suddenly noticed difficulty steering with squeaking and clunking noises. Tesla service replaced upper and lower control arms June 2023 and claim it’s a common repair in their vehicles with low miles. This vehicle has 37,100 miles. Sway bar links also repaired May 2022.”

Filed Jun 20, 2023 · 37,100 miles

“I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).”

Filed Oct 31, 2022

“Loud creaking noise on the front passenger side. This seems to be a very common model X problem. I was told the front upper control arms need to be replaced. I see absolutely no reason why any of those parts should be failing unless it was faulty parts/engineering.”

Filed Apr 6, 2022

Should you keep driving it?

This page can't tell you that. 6 of 59 reports involved a crash and 3 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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