2023 Polestar Polestar 2 · symptom sheet
Infotainment, screen or backup camera fails
- 103owner reports
- 0involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
107 of the 116 complaints on this car are about the backup camera. 103 of those describe infotainment, which makes it the most reported problem on the 2023 Polestar 2.
Narrower sheets: Backup camera goes black or freezes (64 reports)
Tick what matches of 103 reports
Infotainment on other Polestar 2 years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (100 reports), the software (70 reports) and the head unit or screen (19 reports).
Recalls and investigations
3 recalls on the backup camera cover the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera image may not display when the vehicle is placed in reverse.
The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
All 4 recalls on the 2023 Polestar Polestar 2, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Polestar 2
Loss of rear-view camera image. Closed aug 28, 2026, led to recall 25V-615.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2023 Polestar Polestar 2 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, ...
This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is ...
This is a TJ - Text plus 3 PD's - If customer complains about any of the symptoms regarding Bluetooth / Cellular as noted in this TJ Do not replace any components for this issue, follow but not limited to the 10 steps, and all instructions under "Service".
This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice ...
2 more on the 2023 Polestar Polestar 2 page.
What owners wrote
“Rearview Backup Camera is frequently unavailable when putting car in reverse. On 8/9/24 I brought the car to dealership for diagnosis. I was told that the camera system is performing as expected. This morning backing out of driveway, the camera was again unavailable.”
Filed Aug 12, 2024
“Rear camera functionality keeps failing. Camera either won't load at all or flickers on and off for a couple minutes before it'll load. Rear visibility of vehicle is very poor, so need for camera is essential for safety.”
Filed Jun 30, 2024
“The backup camera flickers and goes dark repeatedly while reversing the car. Super dangerous. This has been a continuing problem with this car since I purchased it and has gotten worse with the most recent software update.”
Filed Jun 26, 2024
“The rearview camera is completely unstable and almost unusable. After various software upgrades the problem has got worse not better and Polestar seem to take zero responsibility to fix this.”
Filed Jun 24, 2024
Should you keep driving it?
This page can't tell you that. 0 of 103 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works