Fourth generation (MQ4)
2023 Kia Sorento
The most reported problem on the 2023 Kia Sorento is stalling, with 16 complaints.
- 120owner complaints
- 3recalls
- 3involved a crash
- 21,700median miles at failure
Newest report Sep 27, 2026 · checked Oct 2, 2026
Problem sheets
No single problem on the 2023 Kia Sorento has enough owner reports for a sheet of its own yet. The counts below still cover every complaint on file.
Is the 2023 Kia Sorento reliable?
The 2023 Kia Sorento has 120 owner complaints on file with NHTSA, below the median of 166 for 2023 SUVs on this site. Of the 12 Sorento model years since 2014, it has the 10th most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2022 and 2024
- Complaints ease off across these three model years. Counted per year on the road, the 2022 draws 38, the 2023 30 and the 2024 14.
- Top problem
- Two problems run close. Stalling has 16 complaints and infotainment has 14, out of 120 in all. Too few of the stalling reports give a mileage to say when it starts.
- Crash, fire and injury reports
- 7 of the 120 complaints (6%) report a crash, a fire or an injury, about the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 3 reports mention a crash, 2 mention a fire and 3 people were hurt.
- Recalls behind the top problems
- 3 recalls are on file, but no problem here has enough reports to set against them.
- When owners filed
- Filings peaked in 2024 at 32 (full calendar years only). In 2025 there were 26. So far in 2026, 43 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine stalls or loses power while driving, 16 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
120 complaints is 1.3 times fewer than the median 2023 model on this site and 1.4 times fewer than the median 2023 SUV. Among the 12 Sorento model years here it ranks 10th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2023 Kia Sorento
Kia filed 51 bulletins and other notices with NHTSA that list the 2023 Kia Sorento. 10 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 7 bulletins · 14 complaints
DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles (refer to pages 5 and 16).
SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern.
5 more on this problem
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern.
DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles.
AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map location, freezing AVN screen, or experiencing a delay when using Google Maps or Waze through wired Apple ...
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA550) This bulletin provides information to update the software on 5th Generation AVN wide on some 2023MY Sorento (MQ4a) vehicles produced from December 02, 2022 through July 19, 2023 to improve a 'non-responsive'
UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead.
Brakes grind, pulse or wear early 2 bulletins · 12 complaints
FRONT BRAKE DISC REPLACEMENT & BURNISHING This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024 ...
FRONT BRAKE DISC REPLACEMENT This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024 ...
A/C blows warm or the compressor fails 1 bulletin · 8 complaints
VOLUNTARY SERVICE CAMPAIGN: COWL WATER INTRUSION REPAIR (SC298) This bulletin provides information to apply additional body seam sealer and also to inspect and, if necessary, replace the blower motor on certain 2023-2024MY Sorento (MQ4a) vehicles produced at Kia Georgia (KaGA)from October 25, 2023 through February 11, ...
Complaints filed by year
43 complaints came in 2026. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
Recalls that include the 2023 Kia Sorento
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.
Risk and remedy
Remedy: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk and remedy
Remedy: Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC277.
All 3 recalls on the 2023 Kia Sorento, with the owner complaints on each recalled system
Guide Buying one used? How to research one car’s history before you pay
Questions
What is the most common problem on the 2023 Kia Sorento?
Stalling, with 16 of the 120 complaints.
At what mileage do 2023 Kia Sorento problems start?
Of the 30 complaints that give a mileage, a quarter came by about 4,000 miles and half by about 22,000.
Is the 2023 Kia Sorento better or worse than the 2022 and 2024?
Counted per year on the road, the 2023 has fewer complaints than the 2022 and more complaints than the 2024: 30 a year against 38 and 14.
How many 2023 Kia Sorento complaints involve a crash, fire or injury?
7 of them (6%). The typical vehicle on this site is at 6%.
Is there a recall for stalling on the 2023 Kia Sorento?
No recall on file for the 2023 Kia Sorento is on the same system as stalling. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.