Third generation (UM)
2020 Kia Sorento
- 134owner complaints
- 1recalls
- 9involved a crash
- 58,325median miles at failure
Newest report Sep 1, 2026 · checked Sep 9, 2026

When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine failure, knocking or rod bearing, 27 complaints.
middle half of reports, median tick. Darker bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
134 complaints is 2.6 times fewer than the median 2020 model on this site and 2.5 times fewer than the median 2020 SUV. Among the 11 Sorento model years here it ranks 9th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Complaints filed by year
40 complaints came in 2025, 2.9 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Loss of motive power. Closed dec 12, 2023.
NHTSA summary
Recalls that include the 2020 Kia Sorento
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Risk and remedy
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.