Diagsheet

Third generation (UM)

2020 Kia Sorento

The most reported problem on the 2020 Kia Sorento is engine failure, with 27 complaints, usually around 80,000 miles.

  • 136owner complaints
  • 1recalls
  • 10involved a crash
  • 58,325median miles at failure

Newest report Sep 26, 2026 · checked Oct 2, 2026

miles

2020 Kia Sorento
Photo: Bull-Doser, Wikimedia Commons, Public domain

What is your Sorento doing?

Each one opens a sheet built from the owner reports of that problem on the 2020 model year.

Is the 2020 Kia Sorento reliable?

The 2020 Kia Sorento has 136 owner complaints on file with NHTSA, below the median of 233 for 2020 SUVs on this site. Of the 12 Sorento model years since 2014, it has the 9th most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.

At a glance

Next to the 2019 and 2021
The 2020 is a low point between its neighbors: 19 complaints for each year on the road, where the 2019 has 54 and the 2021 has 41.
Top problem
Two problems run close. Engine failure has 27 complaints and oil consumption has 22, out of 136 in all. A quarter of the 13 owners who gave a mileage for engine failure saw it by about 58,000 miles, and half by about 80,000.
Crash, fire and injury reports
23 of the 136 complaints (17%) report a crash, a fire or an injury. The typical vehicle on this site sits at 6%, so this one runs well above it. Counted separately (one report can carry more than one), 10 reports mention a crash, 12 mention a fire and 21 people were hurt. The reports record 1 death. The most crash reports, 3 of 10, fall under brake wear.
Recalls behind the top problems
No recall on file is on the same system as engine failure. For those, the complaints are all there is.
When owners filed
Complaints are still climbing. 2025 brought 40, the most of any year so far. So far in 2026, 32 more have come in.

When each problem shows up

Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine failure, knocking or rod bearing, 27 complaints.

0k25k50k75k100k125k150kyou
Every complaint with a mileage54 of 136
54 complaints state a mileage. The most, 14, fall between 0 and 10,000 miles; 2 are past 150,000.
Burns oil or oil level rises22 reports
Check engine light or misfire17 reports1 fire

middle half of reports, median tick. The heavier grey bars have 75 or more reports.

Behind you

    Around your mileage

      Ahead of you

        How this compares

        2020 Kia Sorento136
        Median 2020 model here (75 vehicles)219
        Median 2020 SUV here (42)233

        136 complaints is 1.6 times fewer than the median 2020 model on this site and 1.7 times fewer than the median 2020 SUV. Among the 12 Sorento model years here it ranks 9th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.

        Service bulletins for the 2020 Kia Sorento

        Kia filed 85 bulletins and other notices with NHTSA that list the 2020 Kia Sorento. 4 of them deal with a problem owners have reported on this car, 1 of those a warranty extension. Newest first.

        Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.

        Burns oil or oil level rises 2 bulletins · 22 complaints

        • Service bulletinTSB_ENG222_R8Apr 3, 2025

          EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES This bulletin provides information on diagnosing and/or repairing some 2011-2024MY vehicles (refer to the table on pages 9 and 10 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

        • Service bulletinTSB_ENG222_R6Mar 1, 2022

          EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES This bulletin provides information on diagnosing and/or repairing some 2011-2021MY vehicles (refer to the tables on pages 8-9 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

        Check engine light or misfire 2 bulletins · 17 complaints

        • Service bulletinWTY034_TSB_R2Mar 27, 2025

          WARRANTY EXTENSION CAMPAIGN: HIGH-PRESSURE FUEL PUMP REPLACEMENT (WTY034) This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY034) to diagnose the ‘Malfunction Indicator Lamp’ (MIL) accompanied by DTC P0088 and, if necessary, replace the high-pressure fuel pump on 2019-2021 MY Sedona vehicles ...

        • Warranty extensionWTY034_TSBMay 23, 2024

          WARRANTY EXTENSION CAMPAIGN: HIGH-PRESSURE FUEL PUMP REPLACEMENT (WTY034) his bulletin provides information associated with the ‘Warranty Extension Program’ (WTY034) to diagnose the ‘Malfunction Indicator Lamp’ (MIL) accompanied by DTC P0088 and, if necessary, replace the high-pressure fuel pump on 2019-2021 MY Sedona vehicles ...

        Complaints filed by year

        Complaints by the year NHTSA received them: 2020: 7, 2021: 11, 2022: 11, 2023: 21, 2024: 14, 2025: 40, 2026: 327'2011'2111'2221'2314'2440'2532'26

        40 complaints came in 2025, 2.9 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.

        NHTSA investigations

        DP22-003opened Sep 12, 2022
        Engine · model years 2011 to 2021

        Loss of motive power. Closed dec 12, 2023.

        NHTSA summary
        The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan as

        Recalls that include the 2020 Kia Sorento

        Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.

        22V-703Sep 19, 2022
        Trailer Hitches

        Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

        Risk and remedy
        Risk: A fire while parked or driving can increase the risk of injury.
        Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.

        The recall on the 2020 Kia Sorento, with the owner complaints on each recalled system

        Guide Buying one used? How to research one car’s history before you pay

        Questions

        What is the most common problem on the 2020 Kia Sorento?

        Engine failure, with 27 of the 136 complaints. Owners who gave a mileage for it put the median at about 80,000 miles.

        At what mileage do 2020 Kia Sorento problems start?

        Of the 54 complaints that give a mileage, a quarter came by about 9,000 miles and half by about 58,000.

        Is the 2020 Kia Sorento better or worse than the 2019 and 2021?

        Counted per year on the road, the 2020 has fewer complaints than both the 2019 and the 2021: 19 a year against 54 and 41.

        How many 2020 Kia Sorento complaints involve a crash, fire or injury?

        23 of them (17%). The typical vehicle on this site is at 6%.

        Is there a recall for engine failure on the 2020 Kia Sorento?

        No recall on file for the 2020 Kia Sorento is on the same system as engine failure. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.

        Other model years