Diagsheet

2020 Honda Ridgeline · symptom sheet

Infotainment, screen or backup camera fails

  • 59owner reports
  • 40,000median miles
  • $1,000median quote
  • 0involved a crash

Newest report Jul 18, 2026 · checked Sep 9, 2026

100 of the 168 complaints on this car are about the electrical system. 59 of those describe infotainment, which makes it the most reported problem on the 2020 Ridgeline.

Tick what matches of 59 reports

20
55
3

What got replaced

Owners who name the part that was replaced mention the camera (54 reports), the head unit or screen (13 reports) and the software (3 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.

24V-321May 9, 2024
Back Over Prevention: Sensing System: Camera

Honda (America Honda Motor Co) is recalling certain 2020-2024 Ridgeline vehicles. The rearview camera (RVC) tailgate wire harness may fatigue and break, which can prevent the rearview camera image from displaying.

Risk and remedy
Risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will replace the RVC tailgate wire harness, free of charge. Owner letters were mailed November 8, 2024. Owners may contact Honda service at 1-888-234-2138. Honda's number for this recall is YI7.
23V-174Mar 16, 2023
Visibility:Rearview Mirrors/Devices:Exterior

Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk and remedy
Risk: Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
Remedy: Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.

NHTSA investigations into the electrical system on the Ridgeline

EA25-003opened Feb 11, 2025
Backup camera · model years 2017 to 2019

Rear-view camera failure. Open.

NHTSA summary
On June 26, 2024, the Office of Defects Investigation (ODI) opened a Recall Query (RQ24011) to assess the long-term suitability of the remedy for recall 22V-867, which was filed on November 23, 2022 by American Honda Motor Co. (Honda). Recall 22V-867 addressed concerns of a loss of the Rear-View Camera (RVC) function in model year (MY) 2017-2019 Honda Ridgeline vehicles. Recall 22V-867 states that the RVC wire harness was manufactured with a protective corrugated tubing which was insufficient to protect against bending wear and zip ties which were insufficiently tightened and would not keep the protective tubing in place. The consequence is that the RVC wire harness may fatigue and break after repeated opening and closing of the tailgate. This ultimately results in the failure of the RVC image to display due to a lack of connectivity. Honda’s remedy identified in the recall filing was a replacement harness with longer protective corrugated tubing and sufficiently tightened zip ties. This remedy part was also installed as a production part in certain MY 2019 Ridgeline vehicles. On May 3, 2024, Honda submitted recall 24V-321 to ODI, addressing concerns of a loss of the RVC function in MY 2020-2024 Honda Ridgeline vehicles. Recall 24V-321 states that the RVC wire harness was manufactured with a material which was susceptible to breakage upon repeated opening and closing of the tailgate, which ultimately leads to a complete loss of RVC function. Honda’s remedy identified in
RQ24-011opened Jun 26, 2024
Backup camera · model years 2017 to 2019

Rear-view camera failure. Closed feb 11, 2025.

NHTSA summary
On June 26, 2024, the Office of Defects Investigation (ODI) opened a Recall Query (RQ24011) to assess the long-term suitability of the remedy for recall 22V-867, which was filed on November 23, 2022 by American Honda Motor Co. (Honda). Recall 22V-867 addressed concerns of a loss of the Rear-View Camera (RVC) function in model year (MY) 2017-2019 Honda Ridgeline vehicles. Recall 22V-867 states that the RVC wire harness was manufactured with a protective corrugated tubing which was insufficient to protect against bending wear and zip ties which were insufficiently tightened and would not keep the protective tubing in place. The consequence is that the RVC wire harness may fatigue and break after repeated opening and closing of the tailgate. This ultimately results in the failure of the RVC image to display due to a lack of connectivity. Honda’s remedy identified in the recall filing was a replacement harness with longer protective corrugated tubing and sufficiently tightened zip ties. This remedy part was also installed as a production part in certain MY 2019 Ridgeline vehicles. On May 3, 2024, Honda submitted recall 24V-321 to ODI, addressing concerns of a loss of the RVC function in MY 2020-2024 Honda Ridgeline vehicles. Recall 24V-321 states that the RVC wire harness was manufactured with a material which was susceptible to breakage upon repeated opening and closing of the tailgate, which ultimately leads to a complete loss of RVC function. Honda’s remedy identified in
PE24-004opened Feb 13, 2024
Backup camera · model years 2020 to 2023

Rear-view camera failure. Closed aug 5, 2024, led to recall 24V-321.

NHTSA summary
On February 13, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24004 to assess alleged failures of the rear-view camera (RVC) in 2020-2023 Model Year (MY) Honda Ridgeline vehicles. At this time, ODI has received a total of 50 complaints with allegations of the RVC image failing to display when the vehicle was in reverse. The RVC wire harness is routed near the hinge in the tailgate, in a location where frequent opening and closing of the tailgate causes bending stress on the harness. Honda determined the wire harness was manufactured with a material which is permeable to water and salt, which when it freezes and thaws, combined with tailgate usage, ultimately leads to breakage of the wiring in the tailgate harness. This results in a failure to display the RVC image. On May 9, 2024, Honda filed a Part 573 Safety Recall Report recalling all 2020-2024 MY Honda Ridgeline vehicles. The dealer will replace the RVC tailgate harness with a wire harness that is manufactured by a new supplier and has improved material properties to withstand wear from bending. In view of Honda filing recall 24V-321 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE22-001opened Feb 7, 2022
Backup camera · model years 2017 to 2018

Rear-view camera failure. Closed dec 19, 2022, led to recall 22V-867.

NHTSA summary
On February 7, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE22-001) to assess alleged failures of the rear-view camera (RVC) in 2017-2018 Model Year Honda Ridgeline vehicles. At this time, ODI has received a total of 107 complaints with allegations of the RVC image failing to display when the vehicle was in reverse.The RVC wire harness is manufactured with a protective corrugated tubing and harness guide to help mitigate stress on the RVC wire harness when the tailgate was opened and closed. Honda determined the length of corrugated tubing inserted into the harness guide was insufficient to provide optimal protection for the wire harness. This lack of protection for RVC wire harness led to severe wire harness damage that ultimately led to the failure of the RVC image to display due to a lack of connectivity.On November 23, 2022, Honda filed a defect information report recalling all 2017-2019MY Honda Ridgeline vehicles. The dealer will replace the RVC tailgate harness with an improved wire harness that has longer corrugated tubing to protect the wire harness.In view of the recall action being taken by Honda, 22V-867, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. The ODI reports cited above are available to review at NHTSA.gov under the following ODI identification numbers:11206191, 11298458, 11319870, 11329993, 11341373, 11343035, 11343035, 11343441, 11350
PE09-008opened Feb 12, 2009
Electrical · model years 2006

Fire. Closed jun 16, 2009, led to recall 10V-001.

NHTSA summary
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION BASED ON THREE VEHICLE OWNER QUESTIONNAIRE (VOQ) REPORTS ALLEGING A FIRE OCCURRED IN THE INSTRUMENT PANEL.IN ADDITION, THERE WERE THREE VOQ REPORTS ALLEGING A BURNED, MELTED, OR SHORTED HVAC FAN MOTOR WIRING HARNESS.HONDA REPORTS THAT DURING AUGUST AND SEPTEMBER, 2006, IT CONDUCTED A STUDY REGARDING MELTING OF THE HVAC FAN MOTOR HARNESS CONNECTOR.HONDA CONCLUDED THAT THE DAMAGE TO THE HARNESS CONNECTOR COULD RESULT FROM CONTACT BY A PASSENGER'S FOOT OR HANDLING OF THE HVAC UNIT DURING VEHICLE ASSEMBLY.HONDA INSTITUTED CHANGES TO ADDRESS THESE ISSUES.ALL COMPLAINT VEHICLES WERE MANUFACTURED BEFORE HONDA IMPLEMENTED THESE CHANGES.ODI'S ANALYSIS OF THE DATA (BOTH ODI AND HONDA) SHOW THERE ARE SIX REPORTS (DUPLICATES REMOVED) ALLEGING A FIRE IN OR NEAR THE INSTRUMENT PANEL.FOUR OF THOSE RESULTED FROM AN UNKNOWN CAUSE, ONE RESULTED FROM AN HVAC FAN MOTOR FAILURE, AND ONE IS REPORTED TO HAVE BEEN ARSON. IN ADDITION, THERE WERE NINE REPORTS OF HVAC FAN MOTOR HARNESS FAILURE THAT RESULTED IN SMOKE IN THE PASSENGER COMPARTMENT BUT NO VEHICLE FIRE.THE REMAINING FIVE REPORTS RESULTED IN SMOKE IN THE PASSENGER COMPARTMENT AND INCLUDED FAILURES OF THE AIR CONDITIONING COMPRESSOR, HVAC FAN MOTOR, AND A POWER TRANSISTOR.THIS INVESTIGATION DID NOT FIND THAT FAILURE OF THE HVAC FAN MOTOR CONNECTOR, WHICH CAN RESULT IN SMOKE, WOULD ALSO LEAD TO A FIRE.SIMILARILY NO DEFECT TREND WAS IEDNTIFIED FROM EXAMINATION OF THE SIX REPORT

What owners paid

5 of the 59 reports quote a price. Each dot is one quote. The middle half runs $500 to $1,197.

$500$1,000$1,197
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 25,000 and 60,000 miles, from the 8 reports that gave a mileage.

322
1923
3224
425
126

What owners wrote

“AT odometer reading 35870, while loading the pickup for a trip home the backup camera failed. No local dealership was open on the weekend and we were 600 miles from home. Upon arrival, Monday, the local dealership was called and we were told the repair would not be covered by warranty and a similar recall on 2019 vehicles would not apply to 2020 model year for the same issue.”

Filed Jul 26, 2023

“Rear view camera ceased to display picture. Screen black except for yellow guidelines and view options. inspection of rear tailgate wiring found 3-4 wires in wiring harness corroded/broken. This is similar to known issue with 17-19 ridglines which have a TBS out for same issue.”

Filed Jul 16, 2023

“As I was backing out of the garage, the backup camera failed to show video on my display. I almost ran over toys, and the safety failure of this feature is essential. The video has failed to show on the display, although no damage has occurred to the vehicle. It seems that there must be a failure in the wiring.”

Filed Jun 23, 2023

“Rear camera has stopped working. There was a recall for 2017 - 2019 Honda Ridgelines, currently does not include 2020. My mileage is 39600 and was told not covered. They apparently have not fixed the problem and it needs to include 2020’s as well.”

Filed Apr 11, 2023

Should you keep driving it?

This page can't tell you that. 0 of 59 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.