2020 Honda Ridgeline · symptom sheet
Infotainment, screen or backup camera fails
- 59owner reports
- 40,000median miles
- $1,000median quote
- 0involved a crash
Newest report Jul 18, 2026 · checked Oct 2, 2026
101 of the 169 complaints on this car are about the electrical system. 59 of those describe infotainment, which makes it the most reported problem on the 2020 Ridgeline.
Narrower sheets: Backup camera goes black or freezes (33 reports)
Tick what matches of 59 reports
Infotainment on other Ridgeline years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2021, 2022, 2023.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (54 reports), the head unit or screen (13 reports) and the software (3 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera (RVC) tailgate wire harness may fatigue and break, which can prevent the rearview camera image from displaying.
The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach.
All 9 recalls on the 2020 Honda Ridgeline, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Ridgeline
Rear-view camera failure. Closed sep 18, 2026.
Rear-view camera failure. Closed feb 11, 2025.
Rear-view camera failure. Closed aug 5, 2024, led to recall 24V-321.
Rear-view camera failure. Closed dec 19, 2022, led to recall 22V-867.
Fire. Closed jun 16, 2009, led to recall 10V-001.
What owners paid
5 of the 59 reports quote a price. Each dot is one quote. The middle half runs $500 to $1,197.
When it happens
The middle half of failures fell between 25,000 and 60,000 miles, from the 8 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 1 service bulletin or notice for the 2020 Honda Ridgeline that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Ridgelines with a customer complaint of the rearview camera inop. Customer may also complain of the tailgate lock inop, alarm activating on its own, or cargo light inop.
What owners wrote
“AT odometer reading 35870, while loading the pickup for a trip home the backup camera failed. No local dealership was open on the weekend and we were 600 miles from home. Upon arrival, Monday, the local dealership was called and we were told the repair would not be covered by warranty and a similar recall on 2019 vehicles would not apply to 2020 model year for the same issue.”
Filed Jul 26, 2023
“Rear view camera ceased to display picture. Screen black except for yellow guidelines and view options. inspection of rear tailgate wiring found 3-4 wires in wiring harness corroded/broken. This is similar to known issue with 17-19 ridglines which have a TBS out for same issue.”
Filed Jul 16, 2023
“As I was backing out of the garage, the backup camera failed to show video on my display. I almost ran over toys, and the safety failure of this feature is essential. The video has failed to show on the display, although no damage has occurred to the vehicle. It seems that there must be a failure in the wiring.”
Filed Jun 23, 2023
“Rear camera has stopped working. There was a recall for 2017 - 2019 Honda Ridgelines, currently does not include 2020. My mileage is 39600 and was told not covered. They apparently have not fixed the problem and it needs to include 2020âs as well.”
Filed Apr 11, 2023
Should you keep driving it?
This page can't tell you that. 0 of 59 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works