2019 Honda Ridgeline · symptom sheet
Infotainment, screen or backup camera fails
- 31owner reports
- 28,000median miles
- 0involved a crash
Newest report Sep 18, 2026 · checked Oct 2, 2026
73 of the 237 complaints on this car are about the electrical system. 31 of those describe infotainment, which makes it the most reported problem on the 2019 Ridgeline.
Tick what matches of 31 reports
Infotainment on other Ridgeline years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2021, 2022, 2023.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (29 reports) and the head unit or screen (9 reports).
Recalls and investigations
One recall on the electrical system covers the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Opening and closing the tailgate may break the rearview camera wiring harness, causing the rearview camera to fail.
All 12 recalls on the 2019 Honda Ridgeline, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Ridgeline
Rear-view camera failure. Closed sep 18, 2026.
Rear-view camera failure. Closed feb 11, 2025.
Rear-view camera failure. Closed aug 5, 2024, led to recall 24V-321.
Rear-view camera failure. Closed dec 19, 2022, led to recall 22V-867.
Fire. Closed jun 16, 2009, led to recall 10V-001.
When it happens
The middle half of failures fell between 26,000 and 39,000 miles, from the 9 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 1 service bulletin or notice for the 2019 Honda Ridgeline that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
The Bluetooth HandsFreeLink (HFL) system freezes after a phone call and stored voice tags are missing when the ignition is turned ON.
What owners wrote
“The backup camera no longer functions. When reversing you get a black screen. Exposed wires are visible in the hinge area of the tailgate coming from the camera.”
Filed Aug 11, 2022
“Backup camera intermittently worked for several weeks (working, black screen with yellow guides, radio instead of camera on center display). This was dependent on opening/closing tailgate. now it has stopped working completely for the last few months. From online research this appears to be a known wiring harness/broken wire issue.”
Filed Aug 10, 2022
“The wire to the backup camera were cut by the wear and tear from the opening of the tailgate.”
Filed Jul 25, 2022
“Rear Back-up camera cuts in and out. Upon inspection I could see Rear Tailgate wiring harness at tailgate hinge area is damaged( broken wires) . This is known issue with 2017-2019 Honda Ridgeline that the NHTSA is currently investigating.”
Filed Jun 15, 2022
Should you keep driving it?
This page can't tell you that. 0 of 31 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 25 reports