2017 Honda Ridgeline · symptom sheet
Infotainment, screen or backup camera fails
- 88owner reports
- 45,000median miles
- $498median quote
- 0involved a crash
Newest report Sep 18, 2026 · checked Oct 2, 2026
159 of the 342 complaints on this car are about the electrical system. 88 of those describe infotainment, which makes it the most reported problem on the 2017 Ridgeline.
Narrower sheets: Backup camera goes black or freezes (65 reports)
Tick what matches of 88 reports
Infotainment on other Ridgeline years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2021, 2022, 2023.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (77 reports) and the head unit or screen (20 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
Opening and closing the tailgate may break the rearview camera wiring harness, causing the rearview camera to fail.
Water may enter the rear wiring harness through the connector located under the truck bed drain hole, possibly causing the connection terminals to corrode.
All 9 recalls on the 2017 Honda Ridgeline, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Ridgeline
Rear-view camera failure. Closed sep 18, 2026.
Rear-view camera failure. Closed feb 11, 2025.
Rear-view camera failure. Closed aug 5, 2024, led to recall 24V-321.
Rear-view camera failure. Closed dec 19, 2022, led to recall 22V-867.
Fire. Closed jun 16, 2009, led to recall 10V-001.
What owners paid
15 of the 88 reports quote a price. Each dot is one quote. The middle half runs $350 to $700.
When it happens
The middle half of failures fell between 39,000 and 70,000 miles, from the 36 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2017 Honda Ridgeline that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
The Bluetooth HandsFreeLink (HFL) system freezes after a phone call, and the stored voice tags are missing when the ignition is turned to ON.
Owner Notification Letter - The vehicle may not start upon first press of the ENGINE START/STOP button. Also, the MID displays the error message KEYLESS START SYSTEM ERROR, and DTC B12C5 (Engine Start/Stop Switch Failure) is stored.
The vehicle may not start upon first press of the ENGINE START/STOP button. Also, MID displays the error message KEYLESS START SYSTEM ERROR, and DTC B12C5 (Engine Start/Stop Switch Failure) is stored.
The Bluetooth ® HandsFreeLink ® (HFL) system freezes after a phone call, and the stored voice tags are missing when the ignition is turned to ON. Some audio units are not updated to the latest software version.
2 more on the 2017 Honda Ridgeline page.
What owners wrote
“On 5/11/25 the vehicle MID display showed KEYLESS START SYSTEM PROBLEM error message with a scan gage DTC12C5 stored. This made the vehicle hard to start requiring multiple actuation of the START/STOP switch. The vehicle milage was 56404 miles. The START/STOP switch needed to be replaced.”
Filed May 15, 2025 · 56,404 miles
“At 90,300 miles my backup camera stopped working. When I put the transmission in Reverse, the display just shows a black screen instead of an image of what is behind my truck. Upon visual inspection I can see that the wires at the tailgate have become frayed/broken.”
Filed Nov 22, 2022 · 90,300 miles
“This 2017 Honda Ridgeline, at present, has 47430 miles of operation. I am the third owner having purchased on 12DEC2020 w/38990 miles. The instrument panel has been plagued by faulty warning symbols for most of my ownership. The problem now has grown to the point where I can't find any maintenance displays. Also, only one screen is visible showing operational information. I am not alone in this safety issue.”
Filed Sep 18, 2022 · 47,430 miles
“The backup camera went blank. I no longer have a backup camera to safely backup. I found the wires leading to the tailgate are severed due to opening and closing the tailgate. I have 53,000 miles on the truck.”
Filed Jul 28, 2022 · 53,000 miles
Should you keep driving it?
This page can't tell you that. 0 of 88 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine failure, knocking or rod bearing 61 reports
- Engine stalls or loses power while driving 29 reports