Diagsheet

2017 Honda Ridgeline · symptom sheet

Infotainment, screen or backup camera fails

  • 88owner reports
  • 45,000median miles
  • $498median quote
  • 0involved a crash

Newest report May 15, 2025 · checked Sep 9, 2026

159 of the 338 complaints on this car are about the electrical system. 88 of those describe infotainment, which makes it the most reported problem on the 2017 Ridgeline.

Tick what matches of 88 reports

21
77
4
2

What got replaced

Owners who name the part that was replaced mention the camera (77 reports) and the head unit or screen (20 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.

22V-867Nov 23, 2022
Back Over Prevention: Sensing System: Camera

Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline vehicles. Opening and closing the tailgate may break the rearview camera wiring harness, causing the rearview camera to fail.

Risk and remedy
Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera wiring harness, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact Honda's customer service at 1-888-234-2138. Honda's number for this recall is 6RW.
16V-888Dec 9, 2016
Electrical System:Wiring

Honda (American Honda Motor Co.) is recalling certain model year 2017 Ridgeline AWD vehicles manufactured April 1, 2016, to August 11, 2016. Water may enter the rear wiring harness through the connector located under the truck bed drain hole, possibly causing the connection terminals to corrode.

Risk and remedy
Risk: Corrosion of the wiring harness can cause increased electrical resistance, unexpectedly activating the vehicle stability assist (VSA) system, increasing the risk of a crash.
Remedy: Honda will notify owners, and dealers will inspect the rear wiring harness and related components, replacing them as necessary, free of charge. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is KD3.

NHTSA investigations into the electrical system on the Ridgeline

EA25-003opened Feb 11, 2025
Backup camera · model years 2017 to 2019

Rear-view camera failure. Open.

NHTSA summary
On June 26, 2024, the Office of Defects Investigation (ODI) opened a Recall Query (RQ24011) to assess the long-term suitability of the remedy for recall 22V-867, which was filed on November 23, 2022 by American Honda Motor Co. (Honda). Recall 22V-867 addressed concerns of a loss of the Rear-View Camera (RVC) function in model year (MY) 2017-2019 Honda Ridgeline vehicles. Recall 22V-867 states that the RVC wire harness was manufactured with a protective corrugated tubing which was insufficient to protect against bending wear and zip ties which were insufficiently tightened and would not keep the protective tubing in place. The consequence is that the RVC wire harness may fatigue and break after repeated opening and closing of the tailgate. This ultimately results in the failure of the RVC image to display due to a lack of connectivity. Honda’s remedy identified in the recall filing was a replacement harness with longer protective corrugated tubing and sufficiently tightened zip ties. This remedy part was also installed as a production part in certain MY 2019 Ridgeline vehicles. On May 3, 2024, Honda submitted recall 24V-321 to ODI, addressing concerns of a loss of the RVC function in MY 2020-2024 Honda Ridgeline vehicles. Recall 24V-321 states that the RVC wire harness was manufactured with a material which was susceptible to breakage upon repeated opening and closing of the tailgate, which ultimately leads to a complete loss of RVC function. Honda’s remedy identified in
RQ24-011opened Jun 26, 2024
Backup camera · model years 2017 to 2019

Rear-view camera failure. Closed feb 11, 2025.

NHTSA summary
On June 26, 2024, the Office of Defects Investigation (ODI) opened a Recall Query (RQ24011) to assess the long-term suitability of the remedy for recall 22V-867, which was filed on November 23, 2022 by American Honda Motor Co. (Honda). Recall 22V-867 addressed concerns of a loss of the Rear-View Camera (RVC) function in model year (MY) 2017-2019 Honda Ridgeline vehicles. Recall 22V-867 states that the RVC wire harness was manufactured with a protective corrugated tubing which was insufficient to protect against bending wear and zip ties which were insufficiently tightened and would not keep the protective tubing in place. The consequence is that the RVC wire harness may fatigue and break after repeated opening and closing of the tailgate. This ultimately results in the failure of the RVC image to display due to a lack of connectivity. Honda’s remedy identified in the recall filing was a replacement harness with longer protective corrugated tubing and sufficiently tightened zip ties. This remedy part was also installed as a production part in certain MY 2019 Ridgeline vehicles. On May 3, 2024, Honda submitted recall 24V-321 to ODI, addressing concerns of a loss of the RVC function in MY 2020-2024 Honda Ridgeline vehicles. Recall 24V-321 states that the RVC wire harness was manufactured with a material which was susceptible to breakage upon repeated opening and closing of the tailgate, which ultimately leads to a complete loss of RVC function. Honda’s remedy identified in
PE24-004opened Feb 13, 2024
Backup camera · model years 2020 to 2023

Rear-view camera failure. Closed aug 5, 2024, led to recall 24V-321.

NHTSA summary
On February 13, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24004 to assess alleged failures of the rear-view camera (RVC) in 2020-2023 Model Year (MY) Honda Ridgeline vehicles. At this time, ODI has received a total of 50 complaints with allegations of the RVC image failing to display when the vehicle was in reverse. The RVC wire harness is routed near the hinge in the tailgate, in a location where frequent opening and closing of the tailgate causes bending stress on the harness. Honda determined the wire harness was manufactured with a material which is permeable to water and salt, which when it freezes and thaws, combined with tailgate usage, ultimately leads to breakage of the wiring in the tailgate harness. This results in a failure to display the RVC image. On May 9, 2024, Honda filed a Part 573 Safety Recall Report recalling all 2020-2024 MY Honda Ridgeline vehicles. The dealer will replace the RVC tailgate harness with a wire harness that is manufactured by a new supplier and has improved material properties to withstand wear from bending. In view of Honda filing recall 24V-321 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE22-001opened Feb 7, 2022
Backup camera · model years 2017 to 2018

Rear-view camera failure. Closed dec 19, 2022, led to recall 22V-867.

NHTSA summary
On February 7, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE22-001) to assess alleged failures of the rear-view camera (RVC) in 2017-2018 Model Year Honda Ridgeline vehicles. At this time, ODI has received a total of 107 complaints with allegations of the RVC image failing to display when the vehicle was in reverse.The RVC wire harness is manufactured with a protective corrugated tubing and harness guide to help mitigate stress on the RVC wire harness when the tailgate was opened and closed. Honda determined the length of corrugated tubing inserted into the harness guide was insufficient to provide optimal protection for the wire harness. This lack of protection for RVC wire harness led to severe wire harness damage that ultimately led to the failure of the RVC image to display due to a lack of connectivity.On November 23, 2022, Honda filed a defect information report recalling all 2017-2019MY Honda Ridgeline vehicles. The dealer will replace the RVC tailgate harness with an improved wire harness that has longer corrugated tubing to protect the wire harness.In view of the recall action being taken by Honda, 22V-867, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. The ODI reports cited above are available to review at NHTSA.gov under the following ODI identification numbers:11206191, 11298458, 11319870, 11329993, 11341373, 11343035, 11343035, 11343441, 11350
PE09-008opened Feb 12, 2009
Electrical · model years 2006

Fire. Closed jun 16, 2009, led to recall 10V-001.

NHTSA summary
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION BASED ON THREE VEHICLE OWNER QUESTIONNAIRE (VOQ) REPORTS ALLEGING A FIRE OCCURRED IN THE INSTRUMENT PANEL.IN ADDITION, THERE WERE THREE VOQ REPORTS ALLEGING A BURNED, MELTED, OR SHORTED HVAC FAN MOTOR WIRING HARNESS.HONDA REPORTS THAT DURING AUGUST AND SEPTEMBER, 2006, IT CONDUCTED A STUDY REGARDING MELTING OF THE HVAC FAN MOTOR HARNESS CONNECTOR.HONDA CONCLUDED THAT THE DAMAGE TO THE HARNESS CONNECTOR COULD RESULT FROM CONTACT BY A PASSENGER'S FOOT OR HANDLING OF THE HVAC UNIT DURING VEHICLE ASSEMBLY.HONDA INSTITUTED CHANGES TO ADDRESS THESE ISSUES.ALL COMPLAINT VEHICLES WERE MANUFACTURED BEFORE HONDA IMPLEMENTED THESE CHANGES.ODI'S ANALYSIS OF THE DATA (BOTH ODI AND HONDA) SHOW THERE ARE SIX REPORTS (DUPLICATES REMOVED) ALLEGING A FIRE IN OR NEAR THE INSTRUMENT PANEL.FOUR OF THOSE RESULTED FROM AN UNKNOWN CAUSE, ONE RESULTED FROM AN HVAC FAN MOTOR FAILURE, AND ONE IS REPORTED TO HAVE BEEN ARSON. IN ADDITION, THERE WERE NINE REPORTS OF HVAC FAN MOTOR HARNESS FAILURE THAT RESULTED IN SMOKE IN THE PASSENGER COMPARTMENT BUT NO VEHICLE FIRE.THE REMAINING FIVE REPORTS RESULTED IN SMOKE IN THE PASSENGER COMPARTMENT AND INCLUDED FAILURES OF THE AIR CONDITIONING COMPRESSOR, HVAC FAN MOTOR, AND A POWER TRANSISTOR.THIS INVESTIGATION DID NOT FIND THAT FAILURE OF THE HVAC FAN MOTOR CONNECTOR, WHICH CAN RESULT IN SMOKE, WOULD ALSO LEAD TO A FIRE.SIMILARILY NO DEFECT TREND WAS IEDNTIFIED FROM EXAMINATION OF THE SIX REPORT

What owners paid

15 of the 88 reports quote a price. Each dot is one quote. The middle half runs $350 to $700.

$350$498$700
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 39,000 and 70,000 miles, from the 36 reports that gave a mileage.

118
119
1020
1921
4822
523
224
225

What owners wrote

“On 5/11/25 the vehicle MID display showed KEYLESS START SYSTEM PROBLEM error message with a scan gage DTC12C5 stored. This made the vehicle hard to start requiring multiple actuation of the START/STOP switch. The vehicle milage was 56404 miles. The START/STOP switch needed to be replaced.”

Filed May 15, 2025 · 56,404 miles

“At 90,300 miles my backup camera stopped working. When I put the transmission in Reverse, the display just shows a black screen instead of an image of what is behind my truck. Upon visual inspection I can see that the wires at the tailgate have become frayed/broken.”

Filed Nov 22, 2022 · 90,300 miles

“This 2017 Honda Ridgeline, at present, has 47430 miles of operation. I am the third owner having purchased on 12DEC2020 w/38990 miles. The instrument panel has been plagued by faulty warning symbols for most of my ownership. The problem now has grown to the point where I can't find any maintenance displays. Also, only one screen is visible showing operational information. I am not alone in this safety issue.”

Filed Sep 18, 2022 · 47,430 miles

“The backup camera went blank. I no longer have a backup camera to safely backup. I found the wires leading to the tailgate are severed due to opening and closing the tailgate. I have 53,000 miles on the truck.”

Filed Jul 28, 2022 · 53,000 miles

Should you keep driving it?

This page can't tell you that. 0 of 88 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

Other problems on this car