2023 GMC Sierra 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 30owner reports
- 34,500median miles
- 0involved a crash
Newest report Sep 28, 2026 · checked Oct 2, 2026
114 of the 482 complaints on this car are about the electrical system. 30 of those describe infotainment.
Tick what matches of 30 reports
Infotainment on other Sierra 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2018, 2020, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (17 reports), the camera (10 reports), the module (7 reports) and the software (6 reports).
Recalls and investigations
No recall on the electrical system covers the 2023 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Sierra 1500
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
Non-crash engine compartment fires. Closed jun 12, 2008.
None of these investigations covers the 2023 model year.
When it happens
The middle half of failures fell between 8,500 and 52,000 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 20 service bulletins or notices for the 2023 GMC Sierra 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This PI is created to inform GM dealers that some vehicles may intermittently fail to connect wireless Apple CarPlay or Android Auto after Bluetooth pairing during the first key cycle. The condition is caused by a software anomaly.
• Improves Check Engine Light accuracy. • Improves behavior of aero shutter system in freezing temperatures. During the update process, your radio may stay on up to 5 minutes after you exit the vehicle.
This Preliminary information communicates that you may notice a black screen on their radio display. This can happen for a period of a couple seconds or the entire ignition cycle. Engineering is aware of the issue and investigating.
This technical bulletin provides repair information to correct a customer concern of Radio Software Version Y175 – Multiple Updates for IOK.
16 more on the 2023 GMC Sierra 1500 page.
What owners wrote
“The front grille trim moulding failed and flew off on the highway. Also, the forward collision light on vehicle from the front camera not working and needing to be replaced.”
Filed Sep 14, 2026
“OTA update GM N25-250380 caused significant problems. Blinker tone and other safety tones are erratic. Infotainment system is erratic. Constant reboots while driving causing distractions. Camera screens will freeze on screen while driving down interstate. It may be affecting other systems as well since everything is erratic and buggy now.”
Filed Oct 1, 2025
“The radiator began leaking due to the fact it was falling out of the vehicle. The bolts holding it in became loose and just fell out. No lights or warnings were displayed on the dash to announce an issue was occurring even though the fluid levels had clearly dropped.”
Filed Oct 30, 2024
“Front blind spot visibility is dangerous and GMC does not provide a forward facing camera standard. Blind spot warning also not standard and visibility is subpar.”
Filed Dec 3, 2023
Should you keep driving it?
This page can't tell you that. 0 of 30 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Engine failure, knocking or rod bearing 114 reports
- Engine stalls or loses power while driving 95 reports
- Trim or a body panel comes off while driving 59 reports
- Check engine light or misfire 43 reports
- Windshield cracks or distorts 27 reports