2017 GMC Acadia · symptom sheet
Infotainment, screen or backup camera fails
- 57owner reports
- 41,000median miles
- 0involved a crash
Newest report Jul 20, 2026 · checked Oct 2, 2026
327 of the 703 complaints on this car are about the electrical system. 57 of those describe infotainment.
Tick what matches of 57 reports
Infotainment on other Acadia years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2020, 2021.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (23 reports), the camera (4 reports) and the module (3 reports).
Recalls and investigations
No recall on the electrical system covers the 2017 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Acadia
Rear-view camera failure. Closed nov 21, 2022, led to recall 22V-709.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
None of these investigations covers the 2017 model year.
When it happens
The middle half of failures fell between 29,840 and 64,000 miles, from the 32 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 42 service bulletins or notices for the 2017 GMC Acadia that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This service bulletin provides repair information to correct a customer concern of seeing an intermittent Shift to Park message displayed while vehicle is in Park.
This Preliminary Information communicates to the technician that some customers may comment on the operation of their haptic seat during a Lane Keep Assist event. Lane Keep Assist works differently than Lane Departure Warning.
This technical bulletin provides repair information to correct a customer concern of infotainment screen appearing too bright at night.
This technical bulletin provides repair information to correct a customer concern of the Service Engine Soon Lamp illuminated and/or Service Power Brake Assist message displayed, with DTCs P0557 or P0558 Stored.
38 more on the 2017 GMC Acadia page.
What owners wrote
“My Acadia went into limp Mode displaying low power mode on the screen and wouldnât start for a couple days after. Lights started illuminating on the dash as abs, traction control, and stanilitrack, then check engine light came on and my gmc app displayed code p2138. I have had since low power and extremely high gas consumption.”
Filed Jul 20, 2026
“When putting my car into park and turning the engine off. The car will not turn off and displays a shift to park error. The car has to be turned back on and shifted to a different position then put back in to park to try to turn engine off again. Often times this needs repeated several times before the engine will actually turn off.”
Filed Nov 17, 2024
“After putting the car in Park and shutting off the engine, the message âSHIFT TO PARKâ appears on the dashboard display and will not allow the vehicle to be locked. This has occurred numerous times since buying the vehicle.”
Filed Sep 28, 2024
“Car battery does not turn off. Once parked, the display reads âshift to parkâ. The car is parked; engine is off. The battery stays on for hours (4 hours and counting this time).”
Filed Sep 9, 2024
Should you keep driving it?
This page can't tell you that. 0 of 57 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- "Shift to Park" or "Service Shifter" warning comes on 202 reports
- Engine stalls or loses power while driving 93 reports
- Airbag warning light or recall 76 reports
- Battery dies or the car will not start 40 reports
- Brakes grind, pulse or wear early 36 reports
- Transmission shudders, slips or shifts hard 27 reports