2019 GMC Acadia · symptom sheet
Infotainment, screen or backup camera fails
- 47owner reports
- 40,760median miles
- $500median quote
- 0involved a crash
Newest report Sep 8, 2026 · checked Oct 2, 2026
198 of the 386 complaints on this car are about other. 47 of those describe infotainment.
Tick what matches of 47 reports
Infotainment on other Acadia years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2020, 2021.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (16 reports), the module (4 reports) and the camera (3 reports).
Recalls and investigations
No recall on other covers the 2019 model year as of Oct 2, 2026.
NHTSA investigations into other on the Acadia
Rear-view camera failure. Closed nov 21, 2022, led to recall 22V-709.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
None of these investigations covers the 2019 model year.
What owners paid
7 of the 47 reports quote a price. Each dot is one quote. The middle half runs $348 to $670.
When it happens
The middle half of failures fell between 33,417 and 52,000 miles, from the 8 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 9 service bulletins or notices for the 2019 GMC Acadia that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This service bulletin provides repair information to correct a customer concern of seeing an intermittent Shift to Park message displayed while vehicle is in Park.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Coaxial Related Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This Preliminary Information communicates to the technician that some customers may comment on the operation of their haptic seat during a Lane Keep Assist event. Lane Keep Assist works differently than Lane Departure Warning.
5 more on the 2019 GMC Acadia page.
What owners wrote
“Steering Assist reduced drive with care" displayed on screen when I was driving. The temp gauge stayed on C, Heat works fine, Happened for a few days.”
Filed Jan 31, 2023
“Vehicles shift lever doesn't always go into "PARK" and when the 'stop' switch is pushed the instrument panel displays notice to "shift to park" even though the operator has already done so. The audio still plays after the vehicle door is opened. So I assume the vehicle is still using battery power.”
Filed Jan 9, 2023
“While driving the all the the service lights came on on the dashboard and the system as well as the stabilitrak notification. The car begin to not want accelerate and I had to put on the hazard lights on a drive very slow home. Upon arrival home the car would not start but would not power off either and the a "Shift to Park" warning message is displayed.”
Filed Dec 30, 2022
“The middle buttons in the infotainment system do not work - only the buttons around the edges (top, left, right, bottom) work.”
Filed Sep 23, 2022
Should you keep driving it?
This page can't tell you that. 0 of 47 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- "Shift to Park" or "Service Shifter" warning comes on 144 reports
- Engine stalls or loses power while driving 59 reports
- Engine overheats or leaks coolant 26 reports