2018 GMC Acadia · symptom sheet
Infotainment, screen or backup camera fails
- 36owner reports
- 35,200median miles
- $700median quote
- 0involved a crash
Newest report Jul 9, 2026 · checked Oct 2, 2026
215 of the 396 complaints on this car are about the electrical system. 36 of those describe infotainment.
Tick what matches of 36 reports
Infotainment on other Acadia years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2020, 2021.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (12 reports).
Recalls and investigations
No recall on the electrical system covers the 2018 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Acadia
Rear-view camera failure. Closed nov 21, 2022, led to recall 22V-709.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
None of these investigations covers the 2018 model year.
What owners paid
5 of the 36 reports quote a price. Each dot is one quote. The middle half runs $668 to $900.
When it happens
The middle half of failures fell between 26,500 and 47,064 miles, from the 23 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 15 service bulletins or notices for the 2018 GMC Acadia that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This service bulletin provides repair information to correct a customer concern of seeing an intermittent Shift to Park message displayed while vehicle is in Park.
This Preliminary Information communicates to the technician that some customers may comment on the operation of their haptic seat during a Lane Keep Assist event. Lane Keep Assist works differently than Lane Departure Warning.
This technical bulletin provides repair information to correct a customer concern of the Service Engine Soon Lamp illuminated and/or Service Power Brake Assist message displayed, with DTCs P0557 or P0558 Stored.
This technical bulletin provides repair information to correct a customer concern of seeing an intermittent Shift to Park message displayed while vehicle is in park.
11 more on the 2018 GMC Acadia page.
What owners wrote
“The shifter, the shift to park displays and dings and stays on the dash after I've put it in park and turned off the ignition. It started the first of 2024 and has gotten worse and now it's almost every time.”
Filed Mar 3, 2025
“Car has started displaying a "shift vehicle into park" message when I have put the car in park. Even though the care is clearly in park this warning displays and I'm unable to turn the vehicle completely off. Have re restart and mess with the shifter several times in order to be able to turn the vehicle off and lock the doors.”
Filed Dec 23, 2024
“When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..”
Filed Jul 2, 2024
“Thermostat fails frequently leading to reduced steering assist and temp gauge drops to below cold while fan runs on high. Along with sporadic blackout on all interior screens/instrument panel.”
Filed Feb 19, 2024
Should you keep driving it?
This page can't tell you that. 0 of 36 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- "Shift to Park" or "Service Shifter" warning comes on 163 reports
- Engine stalls or loses power while driving 57 reports
- Battery dies or the car will not start 30 reports