2017 Ford Explorer · symptom sheet
Infotainment, screen or backup camera fails
- 34owner reports
- 45,000median miles
- 0involved a crash
Newest report Mar 8, 2026 · checked Oct 2, 2026
516 of the 1,693 complaints on this car are about the electrical system. 34 of those describe infotainment.
Tick what matches of 34 reports
Infotainment on other Explorer years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2019, 2023, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (17 reports), the camera (15 reports) and the module (4 reports).
Recalls and investigations
One recall on the electrical system covers the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
All 14 recalls on the 2017 Ford Explorer, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Explorer
Rearview camera fmvss 111 noncompliance. Open.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Engine compartment fires. Closed aug 2, 2006, led to recall 05V-388.
Windshield wiper malfunction. Closed apr 24, 2000, led to recall 00V-072.
Blower assembly fires. Closed apr 18, 2000.
Heater blower assembly fire. Closed sep 11, 1998.
Blower assembly fires. Closed jan 15, 1999.
Electrical fire in center console. Closed sep 4, 1997.
Driver door electrical fire. Closed may 15, 1997, led to recall 97V-083.
None of these investigations covers the 2017 model year.
When it happens
The middle half of failures fell between 27,000 and 75,000 miles, from the 17 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 26 service bulletins or notices for the 2017 Ford Explorer that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone ...
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software.
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode.
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play.
22 more on the 2017 Ford Explorer page.
What owners wrote
“Rear camera view is completely distorted when in use During times of rain, car wash or high humidity”
Filed Mar 8, 2026
“I recently found out about a Ford recall regarding the backup cameras malfunctioning which did not include my vehicle even though my vehicle is showing the unsafe defect. The backup camera goes fuzzy/glitchy as well as black sometimes while backing up.”
Filed Sep 11, 2025
“In my 2017 Ford Explorer, that backup camera is experiencing issues that sound related to the current recall on 2021-2024 Ford Explorers. The image is all distorted, the backup assist lines are not present, the screen will go black or grey with distortion.”
Filed Jul 2, 2025
“Back up camera fails to operate at times when vehicle is in reverse. Potential for backing collision or fatality.”
Filed Jun 24, 2025
Should you keep driving it?
This page can't tell you that. 0 of 34 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Trim or a body panel comes off while driving 418 reports
- Windshield cracks or distorts 285 reports
- Engine overheats or leaks coolant 125 reports
- Wheel bearing, tires or wheels 76 reports
- A/C blows warm or the compressor fails 65 reports
- Water leaks into the cabin 61 reports
- Check engine light or misfire 59 reports
- Suspension noise, struts or alignment 57 reports
- Engine stalls or loses power while driving 51 reports
- Transmission shudders, slips or shifts hard 50 reports
- Engine failure, knocking or rod bearing 40 reports
- Seat belt or seat problems 39 reports
- Airbag warning light or recall 34 reports
- Power steering cuts out or goes heavy 30 reports
- Paint peels or body rusts 30 reports