2023 Kia Telluride · symptom sheet
Infotainment, screen or backup camera fails
- 34owner reports
- 9,000median miles
- 1involved a crash
Newest report Sep 8, 2026 · checked Oct 2, 2026
132 of the 207 complaints on this car are about the electrical system. 34 of those describe infotainment. Only windshield is reported more often on this car.
Tick what matches of 34 reports
Infotainment on other Telluride years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2021, 2025, 2027.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (18 reports), the camera (5 reports) and the software (3 reports).
Recalls and investigations
One recall on the electrical system covers the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The instrument cluster may fail to display any information when the vehicle is started.
All 6 recalls on the 2023 Kia Telluride, with the owner complaints on each recalled system
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 3 service bulletins or notices for the 2023 Kia Telluride that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR LOWER THAN ACTUAL FUEL LEVEL INDICATION This bulletin provides information to upgrade the software on the instrument cluster 'CLU' on some 2023-2024MY Telluride (ON) vehicles equipped with a 12.3" in.
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern.
PITSTOP: PASSENGER TALK AVAILABILITY FOR TELLURIDE This Pitstop provides information regarding ¢Passenger Talk¢ feature availability on some 2023-2024MY Telluride (ON PE) vehicles. Customers may have a concern that the ¢Passenger Talk¢ feature is unavailable on their vehicle.
What owners wrote
“Upon starting the vehicle, the gauge cluster screen was and remained completely blank. No indication as to an error, no visual indicator was available as to my speed or the vehicle's status, and no problem lights were visible. The vehicle appeared otherwise operable, and the media control screen was fully functional”
Filed Dec 27, 2025
“Drivers display panel not working, no vehicle information is available, it's a black screen. This is the 4th incident since new in 2023. Car can't be driven with nothing displayed.”
Filed Nov 6, 2025
“The instrument cluster randomly turns off while driving which renders many safety features, including but not limited to the backup camera, inoperable. This issue was repaired by my dealer in mid 2023 when it was part of a recall. The problem seems to have been recently reintroduced possibly via an over the air software update.”
Filed May 20, 2024
“Car was parked in a secured area on Friday and not utilized until the following Sunday. I found that the windshield had cracked about 1.5 - 2 feet. There is no sign of road damage such as a star or rock. The crack looks to have begun under the panel on the drivers side. This crack impedes visibility of the driver and interrupts heads up display. Full replacement is required”
Filed Aug 17, 2023
Should you keep driving it?
This page can't tell you that. 1 of 34 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Windshield cracks or distorts 42 reports