Suspension noise, struts or alignment

What got replaced

Owners who name the part that was replaced mention the struts or shocks (21 reports).

Recalls and investigations

No recall on the suspension system covers the 2020 model year as of Sep 9, 2026.

When it happens

The middle half of failures fell between 40,000 and 64,440 miles, from the 11 reports that gave a mileage.

What owners wrote

“Rattling noise experienced going over small bumps. Dealer confirmed rear shocks were leaking/rusted and needed replacement. Was charged almost an additional $1450 since I am out of warranty period. Car only has 44,275 miles after 6.5 years of owning.”

Filed Jun 13, 2026 · 44,275 miles

“After 30K miles the self-leveling rear suspension had become very hard causing the vehicle to jolt and not absorb bumps which causes a distraction to the driver causing an unsafe condition.”

Filed Nov 27, 2024 · 30,000 miles

“Less than 40k miles and the rear suspension has completely gone out. The jolting at low speeds is significant. At higher speeds, the lack of suspension is dangerous. Never used for towing. Purchased with tow package and self leveling shocks. Began early this year and has not subsided.”

Filed Nov 2, 2024 · 40,000 miles

“The car suspension is not working properly and the car has becoming very bouncy-even on highway. Not sure if it is too hard or too soft, but issues start when it is about 24,000 miles. Changing driving mode made no difference. Besides being uncomfortable, it is very distracting. to the driver.”

Filed May 20, 2024 · 24,000 miles

Other problems on this car

• Headlights too dim or fail 159 reports
• Windshield cracks or distorts 148 reports
• Burns oil or oil level rises 72 reports
• Engine stalls or loses power while driving 57 reports
• Engine failure, knocking or rod bearing 54 reports
• Check engine light or misfire 36 reports
• Paint peels or body rusts 31 reports