2021 Hyundai Palisade · symptom sheet
Infotainment, screen or backup camera fails
- 30owner reports
- 63,400median miles
- $926median quote
- 0involved a crash
Newest report Aug 3, 2026 · checked Oct 2, 2026
188 of the 437 complaints on this car are about other. 30 of those describe infotainment.
Tick what matches of 30 reports
Infotainment on other Palisade years
No other Palisade model year has enough reports of infotainment for a sheet of its own. See every Palisade year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (11 reports), the camera (7 reports) and the software (3 reports).
Recalls and investigations
2 recalls on other cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
The windshield wiper motor may become inoperative, causing the wipers to fail.
All 6 recalls on the 2021 Hyundai Palisade, with the owner complaints on each recalled system
NHTSA investigations into other on the Palisade
Windshield wiper failure. Closed may 26, 2023, led to recall 23V-180.
What owners paid
9 of the 30 reports quote a price. Each dot is one quote. The middle half runs $300 to $1,126.
When it happens
The middle half of failures fell between 11,000 and 113,000 miles, from the 8 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 4 service bulletins or notices for the 2021 Hyundai Palisade that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles equipped with the AVN 5th Gen Wide system may exhibit a condition where the radio app crashes frequently when entering radio mode and/or displays a message that reads “Uneven Road Ahead, Drive carefully” on the cluster along with a warning ...
Certain 2019-2022MY Palisade (LX2) vehicles may display a haptic motor check on the cluster. This bulletin provides the procedure to update the Integrated Central Control Unit (ICU) software to resolve this condition.
Some 2020-2021 Santa Fe (TMa) and Palisade (LX2) may intermittently experience abnormal camera image display conditions on the instrument cluster when the turn signal is turned ON or the radio screen when transmission is in Reverse.
When using Wireless CarPlay, the system may intermittently auto disconnect. When Wireless CarPlay is disconnected, a pop up message âPhone Not Responding. Please reconnect it and try againâ will appear on the radio screen.
What owners wrote
“Driving SB on I-35 in Texas, going 70 MPH, no trucks or other cars passing, or following behind and the sunroof glass exploded. Nothing hit it. The screen was closed, so no glass fell down into the vehicle interior.”
Filed May 21, 2026
“Child Safety Lock Failure. When activating the child safety lock, it continously lock and unlocks, making a clicking noise. The lock is ultimately disengaged after which an error notification is displayed: Child Safety Lock Failure. It's been going on for at least 6 mo the now.”
Filed Nov 12, 2025
“Second row window seat seat belt doesn't latch properly, will latch and come unlatched. Backup parking sensor goes off, back up camera stopped working”
Filed Sep 18, 2025
“Child Safety Lock Failure (displayed on instrument panel upon immediate startup of vehicle). Child safety lock is stalled in a continuous lock and unlock clicking mode. After depressing child safety lock button on driver's door panel, the sound stops.”
Filed Jul 1, 2025
Should you keep driving it?
This page can't tell you that. 0 of 30 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Seat belt or seat problems 121 reports
- Windshield cracks or distorts 56 reports
- Suspension noise, struts or alignment 30 reports
- Engine stalls or loses power while driving 28 reports
- Burns oil or oil level rises 28 reports