2021 Hyundai Palisade · symptom sheet

Infotainment, screen or backup camera fails

30owner reports
63,400median miles
$926median quote
0involved a crash

Newest report Aug 3, 2026 · checked Sep 9, 2026

186 of the 430 complaints on this car are about other. 30 of those describe infotainment.

Tick what matches of 30 reports

screen goes black or freezes

backup camera shows nothing

CarPlay or Android Auto drops

the radio or volume acts on its own

a software update did not fix it

What got replaced

Owners who name the part that was replaced mention the head unit or screen (11 reports), the camera (7 reports) and the software (3 reports).

Recalls and investigations

2 recalls on other cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.

23V-180Mar 17, 2023

Visibility/Wiper

Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.

Risk and remedy

Risk: Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed May 15, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 243. This recall is an expansion of recall number 22V-627.

22V-627Aug 15, 2022

Visibility:Windshield Wiper/Washer:Motor

Hyundai Motor America (Hyundai) is recalling certain 2020-2021 Palisade vehicles. The windshield wiper motor may become inoperative, causing the wipers to fail.

Risk and remedy

Risk: Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed December 13, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 233.

NHTSA investigations into other on the Palisade

RQ22-005opened Dec 2, 2022

Visibility · model years 2021 to 2023

Windshield wiper failure. Closed may 26, 2023, led to recall 23V-180.

NHTSA summary

On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor v

What owners paid

9 of the 30 reports quote a price. Each dot is one quote. The middle half runs $300 to $1,126.

$300$926$1,126

$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 11,000 and 113,000 miles, from the 8 reports that gave a mileage.

420

521

623

224

625

726

What owners wrote

“Driving SB on I-35 in Texas, going 70 MPH, no trucks or other cars passing, or following behind and the sunroof glass exploded. Nothing hit it. The screen was closed, so no glass fell down into the vehicle interior.”
Filed May 21, 2026

“Child Safety Lock Failure. When activating the child safety lock, it continously lock and unlocks, making a clicking noise. The lock is ultimately disengaged after which an error notification is displayed: Child Safety Lock Failure. It's been going on for at least 6 mo the now.”
Filed Nov 12, 2025

“Second row window seat seat belt doesn't latch properly, will latch and come unlatched. Backup parking sensor goes off, back up camera stopped working”
Filed Sep 18, 2025

“Child Safety Lock Failure (displayed on instrument panel upon immediate startup of vehicle). Child safety lock is stalled in a continuous lock and unlock clicking mode. After depressing child safety lock button on driver's door panel, the sound stops.”
Filed Jul 1, 2025

Should you keep driving it?

This page can't tell you that. 0 of 30 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.