2015 Ford Explorer · symptom sheet
Infotainment screen freezes or goes black
- 29owner reports
- 105,000median miles
- 0involved a crash
Newest report Sep 21, 2026 · checked Oct 2, 2026
29 of the 196 reports of infotainment on the 2015 Explorer describe screen freezing.
Part of Infotainment, screen or backup camera fails (196 reports) · also: backup camera failure
Tick what matches of 29 reports
Screen freezing on other Explorer years
No other Explorer model year has enough reports of screen freezing for a sheet of its own. See every Explorer year.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (29 reports).
Recalls and investigations
One recall on the backup camera covers the 2015 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
All 9 recalls on the 2015 Ford Explorer, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Explorer
Rearview camera fmvss 111 noncompliance. Open.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Engine compartment fires. Closed aug 2, 2006, led to recall 05V-388.
Windshield wiper malfunction. Closed apr 24, 2000, led to recall 00V-072.
Blower assembly fires. Closed apr 18, 2000.
Heater blower assembly fire. Closed sep 11, 1998.
Blower assembly fires. Closed jan 15, 1999.
Electrical fire in center console. Closed sep 4, 1997.
Driver door electrical fire. Closed may 15, 1997, led to recall 97V-083.
None of these investigations covers the 2015 model year.
When it happens
The middle half of failures fell between 88,000 and 130,000 miles, from the 10 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 2 service bulletins or notices for the 2015 Ford Explorer that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Touchscreen navigation system - arabic language - blank screen
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen.
What owners wrote
“The backup camera only works intermittently. Sometimes there will be a black screen that says somethings wrong and to contact the dealer but this has been an issue for the past couple years or so. I saw there was a recall for many other for vehicles of this age for the backup camera but not for the Explorer. I was shocked when I didnât see it was included.”
Filed Sep 12, 2025
“The back up camera works only intermittently. It's fine sometimes and other times I just get a black screen. this has been going on for a year or more.”
Filed Sep 9, 2025
“My vehicleâs backup camera does not work about 98% of the time and a black screen will show up with a message saying it is not working. Once in a great while it will actually work.”
Filed Jul 2, 2025
“Backup camera either shows black screen, or a warming box appears stating to see dealership. Will work intermittently.”
Filed Jun 5, 2025
Should you keep driving it?
This page can't tell you that. 0 of 29 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Trim or a body panel comes off while driving 210 reports
- Power steering cuts out or goes heavy 204 reports
- Windshield cracks or distorts 146 reports
- A/C blows warm or the compressor fails 109 reports
- Airbag warning light or recall 84 reports
- Suspension noise, struts or alignment 83 reports
- Engine stalls or loses power while driving 59 reports
- Steering wheel clicks, clunks or grinds when I turn 54 reports
- Seat belt or seat problems 53 reports
- Engine overheats or leaks coolant 49 reports
- Water leaks into the cabin 35 reports
- Brakes grind, pulse or wear early 30 reports
- Check engine light or misfire 26 reports